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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411051
Report Date: 04/21/2026
Date Signed: 04/21/2026 10:51:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260126090533
FACILITY NAME:VOA/THE LEARNING CENTER HEAD STARTFACILITY NUMBER:
197411051
ADMINISTRATOR:LAKISHA SEAY-WHITTIKERFACILITY TYPE:
850
ADDRESS:24027 PENNSYLVANIATELEPHONE:
(818) 980-2287
CITY:LOMITASTATE: CAZIP CODE:
90717
CAPACITY:49CENSUS: 33DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH: Candelaria Cabrera- Site SupervisorTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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 Personal Rights- Staff handled child roughly causing an injury Rights-
INVESTIGATION FINDINGS:
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On 01/28/2026, Licensing Program Analyst (LPA) Doris Whitmore arrived at the above-mentioned facility. The purpose of the visit was to conduct an initial 10-day complaint investigation. Upon arrival LPA Whitmore was greeted by Denise Perez, Education Program Manager. LPA toured the facility indoors and outdoors and observed thirty-six children and eight teachers. During the inspection, LPA conducted interviews with teaching staff, reviewed four files and reviewed documentation. LPA Whitmore obtained the following documents: Personnel Report, 2110 Master List of Participants, Ouch Reports, Diapering Procedure, Emergency Card, Health& Safety Checklist, Diaper Changing Log, and Family Intake Profile.
On 02/05/2026 at 1:56 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Education Coordinator, Vera Frescas. LPA Whitmore explained the purpose of the visit to continue with interviews and conduct classroom observations. LPA toured the facility indoors and outdoors and observed a total of four children and four staff. Upon arrival some of the children were leaving to go home. LPA Whitmore obtained a copy of the Family Progress& Contact Notes.
The Department conducted a full investigation, which included staff interviews, interviews with relevant
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260126090533
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: VOA/THE LEARNING CENTER HEAD START
FACILITY NUMBER: 197411051
VISIT DATE: 04/21/2026
NARRATIVE
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LPA did not observe nor was information provided sufficient evidence to substantiate the allegation of Personal Rights- Staff handled child roughly causing an injury. When interviewing staff (S2) disclosed that outside child was running and fell and tripped and fell hitting himself between his eyes. Also, according to documentation of reports there was no disclosures made regarding any other injuries. Therefore, the allegation is deemed unsubstantiated. Meaning, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. No deficiencies cited.

An exit interview was conducted, copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2