197411390-8-1-2024-12-CC-MRAN-D7RW3J-20240802165600

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197411390
Report Date: 08/01/2024
Date Signed: 08/01/2024 03:58:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Andrea Pittman

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20240613093610

FACILITY NAME:	LANCASTER UNITED METHODIST CHILDRENS CENTER		FACILITY NUMBER:	197411390
ADMINISTRATOR:	MEDINA, NICOLE		FACILITY TYPE:	830
ADDRESS:	918 W. AVE J		TELEPHONE:	(661) 942-0812
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93534
CAPACITY:	24	CENSUS: 0	DATE:	08/01/2024
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Lead Teacher Tammy Damon		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Personal Rights: Staff dropped daycare child.
Personal Rights: Staff handled daycare child in a rough manner.

INVESTIGATION FINDINGS:

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On 8/1/2024, Licensing Program Analyst (LPA) Andrea Pittman conducted an unannounced complaint visit to deliver the findings at the facility and was met by the Facility Representative who permitted entry to the facility. LPA toured the facility with the Director according to the facility sketch. Upon arrival, LPA observed 0 children in care as the facility has been closed for the day.

LPA conducted an investigation into the allegations including observations, interviews, and record reviews. LPA interviewed the children, staff, and any other relevant parties. As part of the investigation, LPA obtained the facility staff and children’s rosters, sign-in sheets, personnel records, and other documents relevant to the investigation. The investigation revealed the following evidence:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20240613093610

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: LANCASTER UNITED METHODIST CHILDRENS CENTER	FACILITY NUMBER: 197411390
	VISIT DATE: 08/01/2024

NARRATIVE

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Allegation 1: the first allegation stated that a staff member dropped an infant in care. During the investigation, it was revealed that staff had seen an infant hurt themselves; however, the infant was not witnessed to have been dropped by the staff. LPA reviewed relevant complaint materials and conducted interviews with relevant parties but there was no evidence that supported that the staff had dropped the infant. After reviewing all the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

Allegation 2: the second allegation stated that staff handled an infant in a rough manner. During the investigation, it was revealed that there was an incident where an infant had hurt themselves in the infant classroom; however, the staff immediately picked up the infant and addressed their needs. LPA reviewed relevant complaint materials and there was no supporting documentation that an infant was handled roughly by staff. After reviewing all the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

After observations, record reviews, and interviews, it was determined that there was insufficient evidence that the facility was not ensuring staff handled infants properly nor dropped an infant while it was in care. The allegations could not be corroborated with the evidence found during the investigation. Therefore, the allegations have been found unsubstantiated. Although, the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the facility operated in violation of policy in this circumstance.

An exit interview was conducted, and a copy of this report was provided to the Director along with the Notice of Site Visit and Appeal Rights.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2024

LIC9099 (FAS) - (06/04)

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