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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197412890
Report Date: 10/23/2024
Date Signed: 10/23/2024 01:33:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240812113110
FACILITY NAME:TORRANCE TYKES AT LAUNCHFACILITY NUMBER:
197412890
ADMINISTRATOR:KATIE SCHENKELBERGFACILITY TYPE:
850
ADDRESS:4100 W. 227TH STREETTELEPHONE:
(310) 533-4769
CITY:TORRANCESTATE: CAZIP CODE:
90505
CAPACITY:120CENSUS: 10DATE:
10/23/2024
UNANNOUNCEDTIME BEGAN:
12:54 PM
MET WITH: Jacklyn Steinberg- Para EducatorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Personal Rights- Staff hit a child
Personal Rights- Staff handled child roughly
Personal Rights- Staff yells at children
Personal Rights-Staff used inappropriate discipline
Personal Rights- Staff did not treat child with respect

INVESTIGATION FINDINGS:
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On 08/21/2024 LPA Whitmore initiated the complaint investigation and met with Maria Anabel Hernandez, Child Development Program Assistant. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 9 children and 4 teachers. LPA interviewed the Director, Staff & Children. At the time of the investigation there were no documents obtained.
On 09/12/2024 at 8:51 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Maria Anabel Hernandez. LPA explained the purpose of the visit to continue with interviews of staff and children. LPA toured the facility indoors and outdoors and observed 11 children and 3 staff. LPA Whitmore obtained the list of the returning children, roster, policy and procedure signature page, evaluation report. LPA Whitmore reviewed children’s
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240812113110
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TORRANCE TYKES AT LAUNCH
FACILITY NUMBER: 197412890
VISIT DATE: 10/23/2024
NARRATIVE
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files and one staff file.

The Department conducted a full investigation, which included staff interviews, interviews with relevant parties and other agencies, as well as a record review which included documentation related to the allegation. LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegation of Personal Rights-Staff hit child, Staff handled child roughly, Staff yells at children, Staff used inappropriate discipline, Staff did not treat child with respect. Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegations are deemed unsubstantiated. An exit interview was conducted, copy of this report was read, appeal rights along with Notice of Site Visit were provided. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2