197413360-1-31-2025-58-CC-RNAO-DDFU7Y-20250131142043

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197413360
Report Date: 01/30/2025
Date Signed: 01/31/2025 08:25:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20241101152842

FACILITY NAME:	RENTERIA FAMILY CHILD CARE		FACILITY NUMBER:	197413360
ADMINISTRATOR:	RENTERIA, ESTHER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 909-0229
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	14	CENSUS: 3	DATE:	01/30/2025
		UNANNOUNCED	TIME BEGAN:	08:26 AM
MET WITH:	RENTERIA, ESTHER		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Allegation 1 - Assistant hit day care child.
Allegation 2 - Assistant spoke inappropriately to day care child.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 1/30/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Licensee, RENTERIA, ESTHER to whom the reason for the inspection was announced. LPA toured the facility and observed 3 daycare children and 2 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, record keeping and conducted interviews with Staff, Parents and children in regard to the above allegations.

-Pertaining to the allegation that - Assistant hit day care child.
According to the Reporting Party (RP), Child 1 (C2) stated that they observed Staff 4 (S4) hit Child 2 (C2).

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20241101152842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: RENTERIA FAMILY CHILD CARE	FACILITY NUMBER: 197413360
	VISIT DATE: 01/30/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

According to children interviewed during the course of the investigation that were present when the alleged incident took place, they are not sure why C1 said that because they did not observe anything like that take
place. According to other children who were not present when the alleged incident occurred, they like the day care, they like the caregivers they are well take care of well fed and the adults are all very nice to them and have never hurt them.

According to parents interviewed during the course of the investigation, parents stated they have had a good experience with the providers and their children are happy and like the day care. Parents stated that they have no not had any issues and have no concerns.

According to Staff interviewed during the course of the investigation, staff have never seen one another inappropriately discipline any of the children. Staff further stated that they themselves have never put their hands on the children and never would. Staff further stated that the children are all so nice and it is a pleasure to work with them even the difficult moments all they need is attention and a conversation.

-Pertaining to the allegation that - Assistant spoke inappropriately to day care child.
According to the Reporting Party (RP), Child 1 (C2) stated that they observed Staff 4 (S4) say inappropriate mean things to Child 2 (C2).

According to children interviewed during the course of the investigation that were present when the alleged incident took place, they are not sure why C1 said that because they did not observe anything like that take place. According to other children who were not present when the alleged incident occurred, they like the day care, they like the caregivers they are well take care of well fed and the adults are all very nice to them and have never said mean things to them.

According to parents interviewed during the course of the investigation, parents stated they have had a good experience with the providers and their children are happy and like the day care. Parents stated that they have no not had any issues and have no concerns.

According to Staff interviewed during the course of the investigation, staff have never seen one another speak inappropriately to any of the children. Staff further stated that they themselves have never spoken inappropriately to any of the children.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20241101152842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: RENTERIA FAMILY CHILD CARE	FACILITY NUMBER: 197413360
	VISIT DATE: 01/30/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Licensee, RENTERIA, ESTHER.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3