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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413649
Report Date: 12/13/2022
Date Signed: 12/14/2022 09:28:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2022 and conducted by Evaluator Lillian J Casillas
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220915125332
FACILITY NAME:ALTA VISTA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
197413649
ADMINISTRATOR:THERESA VAN DUSENFACILITY TYPE:
850
ADDRESS:815 KNOB HILLTELEPHONE:
(310) 316-6956
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:120CENSUS: 33DATE:
12/13/2022
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Sonoya WynneTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Personal Rights: Staff handled daycare child inappropriately
Personal Rights: Staff spoke inappropriately in the presence of daycare child and other daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
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12
13
On 12/13/2022, Licensing Program Analyst (LPA) Lillian Casillas conducted an unannounced complaint visit for the purpose of delivering the findings for the allegations above. LPA met with Site Supervisor, Sonoya Wynne. LPA observed 33 children in care with 8 staff.

On 9/21/2022, LPA Casillas conducted an unannounced inspection to initiate the complaint investigation. LPA met with Office Assistant, Cheryl Mandelbaum, and Teacher, Kimberly Quon. Site Supervsior, Socorro Stephens-Wallace, arrived at approximately 10:40am and Director, Theresa Van Dusen arrived at approximately 11:00AM. LPA toured the facility and inteviewed Kimberly Quon, Socorro Stephens-Wallace, Theresa Van Dusen, Staff 2, and Staff 3. LPA also reviewed and obtained copies of Child 1's (C1) file, C1's "Get Acquainted Form," two letters regarding C1, and Parent Handbook.

[CONTINUE ON PAGE 2]
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220915125332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ALTA VISTA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 197413649
VISIT DATE: 12/13/2022
NARRATIVE
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PAGE 2

Based on interviews and review of documentation obtained, including LIC 855 Declaration forms from relevant parties, the allegations above are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Throughout the investigation, LPA did not find a preponderance of evidence to prove staff handled C1 inappropriately nor evidence that staff spoke inappropriately about C1 in the presence of C1 and other children in care.

An exit interview was conducted. A copy of this report was provided to Site Supervisor, Sonoya Wynne, along with Appeal Rights and LIC 9213 Notice of Site Visit.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2