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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413747
Report Date: 03/26/2026
Date Signed: 03/26/2026 12:40:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Devon Carus
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260128111057
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
197413747
ADMINISTRATOR:LILIAN MEDRANOFACILITY TYPE:
850
ADDRESS:2850 W. SEPULVEDA BLVD.TELEPHONE:
(310) 539-4890
CITY:TORRANCESTATE: CAZIP CODE:
90505
CAPACITY:155CENSUS: 46DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Amanda Dimson, Assistant DirectorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Licensee operates out of ratio

Staff gave a day care child a food to which the child is allergic
INVESTIGATION FINDINGS:
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On 03/26/2026, Licensing Program Analyst (LPA) Devon Carus conducted a subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Amanda Dimson, Assistant Director. LPA explained the purpose of the inspection. LPA observed 46 children in care.

ESCCRO received a complaint with the above allegations.

On 2/3/2026, Licensing Program Analyst (LPA) Devon Carus conducted a complaint initial visit regarding the above-mentioned allegations. LPA Carus met with Amanda Dimson, Assistant Director. LPA Carus conducted interviews with staff, and requested a copy of the facility roster, and reviewed files pertinent to the investigation.

On 3/2/2026, and 3/6/2026 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews with pertinent parties that included parents of children enrolled at the pre school.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 30-CC-20260128111057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 197413747
VISIT DATE: 03/26/2026
NARRATIVE
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During the investigation, LPA Carus conducted several interviews pertinent to the above allegations indicating that this facility has been noted to be out of ratio on more than one occasion. On the date the complaint was received (1/28/2026), an Unusual Incident Report was also filed by the center indicating that this pre school center was out of ratio on this date. This poses an immediate health, safety or care and supervision risk to persons in care.

Additionally, several interviews conducted by LPA Carus indicated that an enrolled pre school child was given food they are allergic to by center staff and was taken to the hospital due to an allergic reaction. Due to the fact that the center staff did not report this incident to the department of social services, this poses a potential health, safety, or care and supervision risk to persons in care.

Based on the evidence & information obtained during the investigation, which included interviews with relevant parties, & relevant documentation the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.


1 Type-A Violation, and 1 Type-B Violation will be cited today.

LPA Carus informed assistant director, Amanda Dimson that this report dated 3/26/2026 documents 1 Type-A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Carus informed the licensee to provide a copy of this licensing report dated 3/26/2026 that documents any Type-A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 30-CC-20260128111057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 197413747
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/27/2026
Section Cited
CCR
101216.3(a)
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101216.3(a) Teacher Child-Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance…

This requirement was not met as evidenced by:
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By plan of correction due date 3/27/2026 Assistant Director and District Manager will submit a written plan that includes protocol for ensuring ratio requirements are met during drop off, throughout the day, and pick up time. District manager and regional manager will review the plan with all staff during a staff meeting and submit a signed attendance sheet by 4/2/2026 once the meeting is complete.
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Based on LPAs interviews, one teacher was supervising more than 12 children ages 2-5 years of age, or more than 6 children ages 18-24 months on more than one occasion. The pre school center did not comply with the section cited above which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 30-CC-20260128111057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 197413747
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/02/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 (d)(1)(C) Reporting Requirements: (d) Upon the occurrence, during the operation of the child care center ... a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition... following the occurrence of such event.
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Assistant Director will keep a log of children's allergies/ reactions by date in order to track incidents and submit proof of this to the case carrying LPA by 4/2/2026. Additionally, staff will be sure to call the CDSS ESCCRO On Duty Analyst Line for future unusual incidents, and additionally send the LIC 624 form to CDSS ESCCRO within 7 days.
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(1) Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.

This requirement was not met as evidenced by: Staff did not report an enrolled child being fed food that they were alergic to while in care, or their visit to the hospital regarding the incident.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Devon Carus
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260128111057

FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
197413747
ADMINISTRATOR:LILIAN MEDRANOFACILITY TYPE:
850
ADDRESS:2850 W. SEPULVEDA BLVD.TELEPHONE:
(310) 539-4890
CITY:TORRANCESTATE: CAZIP CODE:
90505
CAPACITY:67CENSUS: 46DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Amanda Dimson, Assistant DirectorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Unqualified staff are providing care without supervision from a qualified teacher
INVESTIGATION FINDINGS:
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On 3/26/2026, Licensing Program Analyst (LPA) Devon Carus conducted a complaint subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Amanda Dimson, Assistant Director. LPA explained the purpose of the inspection. LPA toured the facility and observed 46 children in care and reviewed files pertinent to the above allegation.

On 2/3/2026, Licensing Program Analyst (LPA) Devon Carus conducted a complaint initial visit regarding the above-mentioned allegation. LPA Carus met with Amanda Dimson, Assistant Director. LPA Carus conducted interviews with staff, requested a copy of the facility roster, and reviewed files pertinent to the investigation.

On 3/2/2026, and 3/6/2026 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews with pertinent parties that included parents of children enrolled at the pre school.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 30-CC-20260128111057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 197413747
VISIT DATE: 03/26/2026
NARRATIVE
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Based on observations, interviews and evidence received during the investigation, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6