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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413748
Report Date: 11/14/2025
Date Signed: 11/14/2025 03:09:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Devon Carus
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250905095208
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
197413748
ADMINISTRATOR:LILIAN MEDRANOFACILITY TYPE:
830
ADDRESS:2850 W. SEPULVEDA BLVD.TELEPHONE:
(310) 539-4890
CITY:TORRANCESTATE: CAZIP CODE:
90505
CAPACITY:24CENSUS: 10DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Amanda Dimson, Assistant DirectorTIME COMPLETED:
03:09 PM
ALLEGATION(S):
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Staff are not meeting infants emotional needs
INVESTIGATION FINDINGS:
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On 11/14/2025 at 12:45PM, Licensing Program Analyst (LPA) Devon Carus conducted a complaint subsequent visit regarding the above-mentioned allegation to deliver the findings. Upon arrival, LPA met with Amanda Dimson, Assistant Director. LPA explained the purpose of the inspection. LPA toured the facility and observed 10 children & 3 staff.

On 9/11/2025, Licensing Program Analyst (LPA) Devon Carus conducted a complaint initial visit regarding the above-mentioned allegation. LPA met with Lilian Medrano, Director. LPA explained the purpose of the inspection. LPA toured the facility and observed 15 children in care being supervised by 5 staff. LPA Carus conducted an interview with the Director, and 7 staff. LPA requested a copy of the facility roster including contact information of parents enrolled in the infant classes.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250905095208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 197413748
VISIT DATE: 11/14/2025
NARRATIVE
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On 10/31/2025, and 11/7/2025 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews that included parents of children enrolled at the infant center.

Based on observations, interviews and evidence received during the investigation, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2