<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197414307
Report Date: 08/13/2026
Date Signed: 08/17/2026 05:40:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Ana Rodriguez
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260519130342
FACILITY NAME:MENENDEZ FAMILY CHILD CAREFACILITY NUMBER:
197414307
ADMINISTRATOR:MENENDEZ, MARIA A.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 992-1224
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:14CENSUS: 6DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Maria MenendezTIME COMPLETED:
06:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child was inappropriately touched by another child while in care.

Lack of supervision resulting in daycare children engaging in inappropriate behavior.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/17/26, Licensing Program Analyst, Ana Rodriguez amended Complaint Investigation Report dated 08/13/16 for the purpose of correcting the information.

On 8/13/2026, at 2:00pm, Licensing Program Analyst (LPA) Ana Rodriguez conducted a subsequent complaint investigation inspection for the purpose of investigating the above complaint allegations. Upon arrival to the facility, LPA was greeted by assistant Maria Carranza and the nature of the visit was discussed. Upon arrival LPA observed 2 infant, 2 preschool, and 2 school age children, with 2 additional assistants providing care.

The investigation consisted of file reviews and interviews with parents, children, and other relevant parties.

SEE LIC 9099C for additional information.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20260519130342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MENENDEZ FAMILY CHILD CARE
FACILITY NUMBER: 197414307
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The alleged incidents were reported to have occurred approximately two to three years ago. Interviews conducted with complain relevant parties revealed that there were no witnesses who observed the alleged inappropriate interactions between the children. As a result, no corroborating statements or information were obtained to confirm that the alleged inappropriate conduct occurred while the children were in care. No additional information was obtained that independently established that the alleged conduct occurred at the facility.

It was also alleged that inappropriate conduct occurred as a result of a lack of supervision. Staff reported that today children ran to the TV room and locked the door from inside; however, staff unlocked the room immediately. Staff revealed they did not observe any inappropriate behavior from the children when the incident occurred. The children interviewed stated that they are always supervised by the licensee and assistants.

It was further alleged that the licensee would take the children to her mother’s home, located around the corner of the facility. However, interviews with parents revealed that parents drop off and pick up their children at the facility. The children also stated that they are only in care at the facility and are not taken to another location.

During interviews conducted, and information obtained from Guardian, it was revealed that all adults residing in the home are fingerprint cleared and associated with the facility.

Based on the inconsistent and insufficient evidence obtained during the investigation, the allegations that a daycare child was inappropriately touched by another child while in care and that the alleged incident occurred as a result of a lack of supervision are deemed unsubstantiated.

A finding that a complaint is Unsubstantiated means that, although the alleged conduct may have occurred or the allegation may have some validity, the evidence obtained during the investigation does not establish, by a preponderance of the evidence, that the alleged violation occurred.

An exit interview was conducted. A copy of this report was reviewed with and provided to the facility on this date, along with a copy of the appeal rights and Notice of Site Visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20260519130342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MENENDEZ FAMILY CHILD CARE
FACILITY NUMBER: 197414307
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3