197414572-7-9-2024-58-CC-RRAS-D7G3JF-20240723181729

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414572
Report Date: 07/09/2024
Date Signed: 07/09/2024 01:09:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Elicia Calvillo

COMPLAINT CONTROL NUMBER: 58-CC-20240318161925

FACILITY NAME:	KIDSVILLE U.S.A.		FACILITY NUMBER:	197414572
ADMINISTRATOR:	PERERA, MAUREEN		FACILITY TYPE:	850
ADDRESS:	8472 CORBIN AVENUE		TELEPHONE:	(818) 886-3508
CITY:	NORTHRIDGE	STATE: CA	ZIP CODE:	91324
CAPACITY:	72	CENSUS: 46	DATE:	07/09/2024
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Maureen Perera, Director		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff did not maintain the facility clean and organized.
Director was rude to staff in front of children in care.
Staff did not provide adequate supervision to children in care.
Staff did not ensure that the facility provides a safe environment for children in care.

INVESTIGATION FINDINGS:

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On 07/09/2024 at 11:45 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit to deliver findings on the above-mentioned allegations. LPA identified self and met with Maureen Perera, Director, who guided analyst on a tour of the inside and outside of the facility. LPA observed 46 children and 5 staff upon arrival.

Throughout the course of the investigation, LPA obtained the LIC 9040 Child Care Facility Roster, LIC 500 Personnel Report, Updated Facility Sketch (Floor Plan), Janitorial Service Invoices, interviewed Director, interviewed staff, interviewed parents, and interviewed children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240318161925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KIDSVILLE U.S.A.	FACILITY NUMBER: 197414572
	VISIT DATE: 07/09/2024

NARRATIVE

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During today’s visit, LPA addressed the allegations per Reporting Party that staff did not maintain the facility clean and organized, Director was rude to staff in front of children in care, staff did not provide adequate supervision to children in care, and Staff did not ensure that the facility provides a safe environment for children in care.

The allegation that staff did not maintain the facility clean and organized, has been found to be unsubstantiated. Per Director, there is an after-hours cleaning service and invoices were providing to LPA and the facility is going through a remodel and the Directors Office will be the last area completed. Per staff there is an overnight cleaning service and if anything was missed during the cleaning staff will notify the Director and staff will do cleaning throughout the day. Per parents they are not worried about the cleanliness of the facility. No children disclosed if the facility was not clean.

The allegation that Director was rude to staff in front of children in care, has been found to be unsubstantiated. Per Director, did not recall an incident of rude behavior in front of children. Per staff interviewed, none disclosed rude behavior of a supervisor or other staff. Per children interviewed none disclosed rude behavior by director or staff.

The allegation that staff did not provide adequate supervision to children in care, has been found to be unsubstantiated. Per Director, they have enough staff to meet the capacity of each classroom, there are 1 to 3 teachers assigned per classroom. Cellphones are not used for personal use, they are used to communicate classroom events (for example Easter Egg Hunt). Per staff, there is enough supervision in their classrooms and at times extra staff is needed to ensure teacher/child ratios are maintained. Per children, they have never been alone without a teacher and always have a teacher with them in the classroom and outside.

The allegation that staff did not ensure that the facility provides a safe environment for children in care, has been found to be unsubstantiated. Per Director, safety is ensured by the use of safety gates and sign in and out sheets. Per staff, none disclosed they felt the facility did not provide a safe environment. Per children, none disclosed feeling unsafe at the facility.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2024

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240318161925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KIDSVILLE U.S.A.	FACILITY NUMBER: 197414572
	VISIT DATE: 07/09/2024

NARRATIVE

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Based on LPA investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations staff did not maintain the facility clean and organized, Director was rude to staff in front of children in care, staff did not provide adequate supervision to children in care, and staff did not ensure that the facility provides a safe environment for children in care, are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Maureen Perrera, Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2024

LIC9099 (FAS) - (06/04)

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