<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197415246
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:12:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260619162109
FACILITY NAME:MATAL-BANOS FAMILY CHILD CAREFACILITY NUMBER:
197415246
ADMINISTRATOR:MATAL-BANOS, ANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 919-4771
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:14CENSUS: 14DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Ana Matal Banos - LicenseeTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not prevent child from hitting another child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 16, 2026, at approximately 12:00 PM, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced subsequent complaint inspection to provide findings for the allegation listed above. Upon arrival, LPA met with the licensee, Ana Matal Banos. Present in the family childcare home were the licensee, one assistant, and fourteen enrolled children (8 preschoolers, 6 school age, and 2 infants). LPA verified that all adults residing in or working at home had criminal background clearances and were associated with the facility.
During the investigation, LPA Gil toured the family childcare home to observe for potential health and safety hazards, made observations, interviewed the licensee, assistant staff, children, and parents, and obtained a copy of the children's roster.
Regarding the allegation, "Licensee did not prevent child from hitting another child," the Reporting Party (RP) alleged that the licensee failed to intervene to prevent Child 1 (C1) from being hit by another child and instead only informed C1's parent after the incident had already occurred.
(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20260619162109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MATAL-BANOS FAMILY CHILD CARE
FACILITY NUMBER: 197415246
VISIT DATE: 07/16/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(9099-C continued)

LPA Gil interviewed the licensee, who stated that the children in her care are well behaved. The licensee disclosed that one enrolled child (C1) has exhibited behaviors such as hitting and biting other children. The licensee stated that she actively redirects C1, teaches appropriate ways to express emotions, and works with the child's parents to address the behavior. The licensee further stated that whenever a child hits or attempts to hit another child, she immediately intervenes, redirects the child, notifies the parents, and provides first aid if needed.

LPA Gil interviewed C1; however, C1 was nonverbal and was unable to provide a statement regarding the allegation or the reported incident.

Interviews conducted with five enrolled children and five parents did not provide any corroborating statements or evidence to support the allegation. All interviewed parents stated they are satisfied with the care provided by the licensee and reported that they are notified, either at pick-up or by telephone, whenever an incident involving their child occurs. Additionally, all interviewed parents stated that their enrolled child has not returned home from daycare with any unexplained or concerning bruises, scratches, or bite marks. The children interviewed also stated that when a child hits or bites another child, the licensee speaks with the children involved and notifies their parents.



Based on LPA Gil's review of interviews conducted with the licensee, the assistant, five enrolled children, and five parents during the investigation, the allegation may have occurred or may be valid, however, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the allegation is determined to be unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was reviewed and provided to the site supervisor, Ana Matal Banos.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260619162109

FACILITY NAME:MATAL-BANOS FAMILY CHILD CAREFACILITY NUMBER:
197415246
ADMINISTRATOR:MATAL-BANOS, ANAFACILITY TYPE:
810
ADDRESS:6200 ELMER AVENUETELEPHONE:
(818) 919-4771
CITY:NORTH HOLLYWOODSTATE:CAZIP CODE:
91606
CAPACITY:14CENSUS: 14DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Ana Matal Banos - LicenseeTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child sustained unexplained injury while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 16, 2026, at approximately 12:00 PM, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced subsequent complaint inspection to provide findings for the allegation listed above. Upon arrival, LPA met with the licensee, Ana Matal Banos. Present in the family childcare home were the licensee, one assistant, and fourteen enrolled children (8 preschoolers, 6 school age and 2 infants). LPA verified that all adults residing in or working at home had criminal background clearances and were associated with the facility.
During the investigation, LPA Gil toured the family childcare home to observe for potential health and safety hazards, made observations, interviewed the licensee, assistant staff, children, and parents, and obtained a copy of the children's roster.
Regarding the allegation, "Child sustained unexplained injury while in care.," the Reporting Party (RP) alleged that Child 1 (C1) frequently comes home with bruises and scratches. The RP stated that the licensee informed C1's parent that another child hit C1 after C1 took a toy from the other child.
(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20260619162109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MATAL-BANOS FAMILY CHILD CARE
FACILITY NUMBER: 197415246
VISIT DATE: 07/16/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(9099-C continued)

LPA Gil interviewed the licensee, who stated that the children in her care are well behaved. The licensee disclosed that one enrolled child (C1) has exhibited behaviors such as hitting and biting other children. The licensee stated that she actively redirects C1, teaches appropriate ways to express emotions, and works with C1's parents to address the behavior.

The licensee further stated that there was one incident involving C1 and another enrolled child (C3). According to the licensee, C1 was repeatedly hitting and bothering C3, who then struck C1 back with a toy, leaving C1 with a bruised eye. The licensee stated that this behavior was uncharacteristic of C3 and noted that C3 is on the autism spectrum. The licensee reported that she immediately redirected both children, provided appropriate supervision, and notified parents following the incident.

LPA Gil interviewed C1; however, C1 was nonverbal and was unable to provide a statement regarding the allegation or the reported incident.


When interviewed by LPA Gil, C3 did not recall the incident and stated that C3 was happy attending the daycare and enjoyed being in the licensee's care. The licensee stated that whenever a child hits or attempts to hit another child, she immediately intervenes, redirects the child, notifies the parents, and provides first aid as needed.
Interviews conducted with five enrolled children and five parents did not provide any corroborating statements or evidence to support the allegation. All interviewed parents stated they are satisfied with the care provided by the licensee and reported that they are notified, either at pick-up or by telephone, whenever an incident involving their child occurs. All parents interviewed disclosed there enrolled child has not returned from day care with any concerning bruises, scratches, or bite marks.

Based on LPA Gil's review of interviews conducted with the licensee, the assistant, five enrolled children, and five parents during the investigation, the allegation may have occurred or may be valid, however, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the allegation is determined to be unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was reviewed and provided to the site supervisor, Ana Matal Banos.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4