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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197415331
Report Date: 06/30/2025
Date Signed: 07/01/2025 09:47:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 58-CC-20250402143306
FACILITY NAME:STEWART FAMILY CHILD CAREFACILITY NUMBER:
197415331
ADMINISTRATOR:STEWART, MONIQUEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 815-0852
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:14CENSUS: 1DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
07:15 AM
MET WITH:Licensee Monique StewartTIME COMPLETED:
08:45 AM
ALLEGATION(S):
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Personal Rights: Licensee's dog bit day care child.
INVESTIGATION FINDINGS:
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On 06/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility unannounced for the purpose of delivering complaint findings. Upon arrival, LPA was greeted by Licensee Monique Stewart and discussed the purpose of the visit. LPA toured the facility and observed one child in care with Licensee Stewart providing care and supervision. Present during today's inspection was Licensee and Licensee's teen granddaughter.

On 04/10/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegation.

During the course of the investigation LPA requested and reviewed the following documents: children's roster, children’s files, and the dog vaccines. Licensee Stewart was able to provide 1 out of 4 dog vaccine paperwork. Additionally, LPA Castellanos initiated staff interviews.
Continue
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250402143306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: STEWART FAMILY CHILD CARE
FACILITY NUMBER: 197415331
VISIT DATE: 06/30/2025
NARRATIVE
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Per Licensee Stewart the child (C1) entered the home, ran all the way to the backyard through the gate, and got in Ocean’s face, the dog. Licensee Stewart further stated that “Ocean,” the dog was sleeping in the backyard when the child (C1) got in the dog’s face, aggravating him. Moreover, LPA Castellanos interviewed Licensee Stewart who admitted the dog snap, wanted to lick on C1, and saw a little nip on C1’s lip. C1 was taken to the hospital by parent, where C1 received medical attention.

Based on information obtained, interviews of all relevant parties and documentation collected, it was found that the Licensee's dog bit day care child, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

There was one deficiency cited Type A during today’s visit in accordance with the California Code of Regulations, Title 22, Division 12, and Chapter 3. Additionally, the facility will be assessed an enhanced civil penalty for a serious injury to a child in care. See LIC 9099-D for additional information.



Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report documenting a Type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgment of Receipt (LIC9224) form must be maintained in each child’s file immediately upon receipt from the parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

An exit interview was conducted, and Plan of Corrections were reviewed and developed with Licensee Monique Stewart. A copy of this report and appeal rights were discussed and left with the Licensee, whose signature on this form confirms receipt of these documents.




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SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250402143306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: STEWART FAMILY CHILD CARE
FACILITY NUMBER: 197415331
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/11/2025
Section Cited
CCR
102423(a)(2)
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102423(a)(2) Personal Rights.
(a)... These rights include, but are not limited to, the following: (2)To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement is not met as evidenced by:
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Licensee will provide a written declaration on how to ensure that all dogs residing in the home will be inaccessible to the children in care. Addtionally, Licensee agrees to watch the following videos and provided a declaration of her understanding of the videos:
Supervising Children in Family Child Care- https://ccld.childcarevideos.org/family-child-care-providers/supervising-children-in-family-child-care/
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Based on information obtained, interviews of all relevant parties and review of pertinent documents, it was revealed that child’s Personal Rights were violated when proper care & supervision was not in place which resulted in a dog bite to C1's lip that required medical attention.
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Children’s Personal Rights in Child Care https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/

The Department will schedule a conference meeting to further discuss with Licensee preventative practices to ensure that this type of incident does not occur in the future.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
LIC9099 (FAS) - (06/04)
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