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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197415911
Report Date: 01/13/2022
Date Signed: 01/13/2022 11:26:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2021 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20211026154532
FACILITY NAME:MILLER FAMILY CHILD CAREFACILITY NUMBER:
197415911
ADMINISTRATOR:MILLER, IOLA & MARY ANNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 755-9190
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:14CENSUS: 3DATE:
01/13/2022
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Mary Ann Miller LicenseeTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Personal Rights: Staff did not change daycare child's diaper in a timely manner.
INVESTIGATION FINDINGS:
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On 01/13/2022, Licensing Program Analyst (LPA) Adrian Risher, conducted a complaint visit to deliver findings regarding the above-mentioned allegation. Upon arrival, LPA met with Mary Ann Miller, Licensee. LPA explained the purpose of the inspection. LPA observed 3 children in care.

On 10/26/2021, ESRO received a complaint regarding the staff not changing the child #1's diaper in a timely manner.

On 11/02/2021, LPA Risher conducted the intial 10 day visit and interviewed the Licensee. LPA observed the changing table and supplies used for diaper changing in the daycare. Licensee provided contact information for her assistant and a copy of the roster. Licensee stated diapers are changed often and checked often. Licensee notifies parents when additional diapers are needed and has purchased additional diapers if needed.
Unsubstantiated
Estimated Days of Completion: 70
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20211026154532
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MILLER FAMILY CHILD CARE
FACILITY NUMBER: 197415911
VISIT DATE: 01/13/2022
NARRATIVE
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LPA conducted additional interviews with staff and parents. Staff stated that parents provide diapers to the daycare. Staff stated that diapers are changed as often as needed. Licensee would purchase additional diapers if needed.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. The allegation of Personal Rights is not valid. Licensee provided additional diapers to the children in care. Licensee is checking diapers often and changing them when needed.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 01/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2