197415911-1-7-2025-30-CC-MNEL-DCWVKT-20250114153052

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197415911
Report Date: 01/07/2025
Date Signed: 01/07/2025 10:43:29 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20241017104357

FACILITY NAME:	MILLER FAMILY CHILD CARE		FACILITY NUMBER:	197415911
ADMINISTRATOR:	MILLER, MARY ANN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 755-9190
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	14	CENSUS: 3	DATE:	01/07/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Mary Ann Miller, Licensee		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Provider did not allow day care child's authorized representative to enter and inspect facility
Personal Rights:Provider engaged in an altercation in the presence of day care children
Personal Rights: Provider's conduct poses a risk to day care children

INVESTIGATION FINDINGS:

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On 01/07/2025, Licensing Program Analyst (LPA) Adrian Risher, conducted a subsequent complaint visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Mary Ann Miller, Licensee. LPA explained the purpose of the inspection. LPA observed 3 children in care.

On 10/17/2024, ESCCRO received complaint with the following allegations: provider did not allow day care child’s authorized representative to enter and inspect facility, provider engaged in an altercation in the presence of day care children and provider’s conduct poses a risk to day care children. Information was reported that staff did not allow day care child’s authorized representative to enter the facility upon his request. RP states the licensee had a verbal altercation with an adult in front of daycare children.

On 10/21/2024, LPA Risher conducted an interview with the Licensee and staff. LPA requested a copy of the facility roster from the licensee. Licensee provided video recordings and a copy of the incident report information number from the police.

Unsubstantiated

Estimated Days of Completion: 85

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20241017104357

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MILLER FAMILY CHILD CARE	FACILITY NUMBER: 197415911
	VISIT DATE: 01/07/2025

NARRATIVE

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Licensee stated a parent requested to come inside of the facility when they dropped off their children. Staff did not let Parent 1 inside and Parent 1 started banging on the door. Staff stated Parent 1 previously came to the daycare to pick up parent 1’s children and was cussing at staff after Staff 1 closed the front door of the facility. Staff were concerned to let Parent 1 inside of the home due to the previous incident that occurred 2 weeks prior. Licensee stated parents have access to the facility upon request.

Licensee stated she confronted Parent 1 to address her concerns about the altercation with the daycare staff. Licensee asked Parent 1 what happened during the verbal altercation with the staff. Licensee stated the parent’s children were the only children present at the time of the discussion with Parent 1. There were no daycare children with the Licensee at the time of the discussion with Parent 1. Staff stated the daycare children were present during the verbal incident that occurred at the facility. The licensee was not present in the home at the time of the verbal altercation with the staff.

Licensee confronted Parent 1 about his behavior at the daycare with the staff. The licensee contacted the police regarding the incident that occurred at the daycare with the staff and Parent 1. Staff stated they did not observe the Licensee behave inappropriately.

Based on evidence received during the investigation which included interviews, records and observations, there is insufficient evidence regarding the allegations of personal rights and refusing entry to facility. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. Staff did not give Parent 1 access to the facility due to his inappropriate behavior. Parents have access to the facility. Licensee confronted Parent 1 to address her concerns about the incident between the staff and parent 1. There is insufficient evidence to show that the Licensee’s conduct is a risk to the children in care.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2025

LIC9099 (FAS) - (06/04)

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