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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197416234
Report Date: 08/06/2025
Date Signed: 08/07/2025 08:29:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator Brittany Lovest
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250522163242
FACILITY NAME:LLAMAS FAMILY CHILD CAREFACILITY NUMBER:
197416234
ADMINISTRATOR:LLAMAS, REYNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 731-6959
CITY:LOS ANGELESSTATE: CAZIP CODE:
90016
CAPACITY:14CENSUS: 11DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee, Reyna LlamasTIME COMPLETED:
01:34 PM
ALLEGATION(S):
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Ratio:Licensee is operating over capacity
INVESTIGATION FINDINGS:
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On 08/06/2025, Licensing Program Analyst (LPA) Brittany Lovest conducted an unannounced visit for the purpose of delivering finding on the above allegation. Upon arrival, LPA met with licensee Reyna Llamas discussed the purpose of the visit and toured the facility. LPA observed 11 children being supervised and care for by licensee and one assistant.

LPA conducted a full investigation that included LPA observation, review of documentation and interviews with parents and staff. Upon Record review, there were two times Llamas Family childcare exceeded the maximum number of children for who care may be provided. Sign in and out sheets displayed on April 11th,2025 at 3:30pm there were 24 children signed in to the facility and April 24th,2025 at 3:00pm there were 24 children signed in at the facility.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250522163242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LLAMAS FAMILY CHILD CARE
FACILITY NUMBER: 197416234
VISIT DATE: 08/06/2025
NARRATIVE
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Based on LPA’s interviews with parents and staff and record review, LPA confirmed that licensee was operating outside of the capacity limits of the license for a Large Family Child Care Home. Based on the LPA record review and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.
LPA Lovest informed licensee Reyna Llamas that this report dated 08/06/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Lovest informed the licensee to provide a copy of this licensing report dated 08/06/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Per Title 22 Regulations and Health and Safety Codes. One Type A deficiency cited during today's visit, See LIC9099D.

Appeal rights were given and explained to Licensee.
Notice of Site Visit was provided and required to be posted for 30 days.
An exit interview was conducted, a copy of this report was read and provided to Licensee, Reyna Llamas.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250522163242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LLAMAS FAMILY CHILD CARE
FACILITY NUMBER: 197416234
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/07/2025
Section Cited
CCR
102416.5(a)
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102416.5 Staffing Ratio and Capacity
(a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.

This requirement is not met as evidenced by:
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The licensee will follow the capacity of the license and make sure no more than 14 children are in care at the same time in the large family child care home. The licensee will check children's schedules and the sign-in and sign-out sheets, and will enroll or remove children as needed to stay within the limit of 14 children.
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Upon record review, the sign-in and sign-out sheets documented two instances where the facility exceeded the maximum number of children allowed in care. On April 11, 2025, at 3:30 PM, the sign-in sheet showed 24 children signed in at the facility. Similarly, on April 25, 2025, at 3:00 PM, 24 children were signed in.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3