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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197416234
Report Date: 10/21/2025
Date Signed: 10/22/2025 07:30:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Brittany Lovest
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250825154228
FACILITY NAME:LLAMAS FAMILY CHILD CAREFACILITY NUMBER:
197416234
ADMINISTRATOR:LLAMAS, REYNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 731-6959
CITY:LOS ANGELESSTATE: CAZIP CODE:
90016
CAPACITY:14CENSUS: 8DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Licensee, Reyna LlamasTIME COMPLETED:
02:13 PM
ALLEGATION(S):
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Personal Rights: Staff handled daycare child in a rough manner.
Staff forced daycare child to nap.
INVESTIGATION FINDINGS:
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On 10/21/2025 Licensing Program Analysts (LPA) Brittany Lovest arrived at above mentioned address for the purpose of delivering findings of the above-mentioned allegation. LPA was greeted by Licensee Reyna Llamas and toured the facility. LPA observed eight (8) children in care with Licensee Reyna Llamas, assistant 1 an assistant 2 providing care and supervision. Present during today's inspection were Licensee, Licensee’s two assistants, Licensee adult relative and eight children in care.

On 9/2/2025, Licensing Program Analyst (LPA)s Brittany Lovest and Cristina Castellanos arrived at the facility for the purpose of conducting an initial 10-day complaint investigation. Upon arrival, LPAs met Licensee Reyna Llamas and discussed the purpose of the visit. LPAs toured the home both indoors and outdoors and observed eight (8) children in care with two (2) adult staff members providing care and supervision. Present during inspection was Licensee Llamas,assistant (S2) and assistant (S3).

LPA requested the following documents: Children files and Facility roster. Additionally, LPAs initiated children and staff interviews, documented observations and evidence obtained at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250825154228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LLAMAS FAMILY CHILD CARE
FACILITY NUMBER: 197416234
VISIT DATE: 10/21/2025
NARRATIVE
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LPA Lovest conducted parent interviews.

On 10/21/2025 all investigative interviews were completed. Based on the full investigation conducted, observation, interviews of all relevant parties and record review, there is not enough information to prove or disprove that Staff handled daycare child in a rough manner and staff forced daycare child to nap. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, and report was reviewed with Licensee Reyna Llamas.A copy of this report and appeal rights were discussed and left with Licensee. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2