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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197416573
Report Date: 02/18/2026
Date Signed: 02/18/2026 03:51:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2025 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251228213406
FACILITY NAME:WILLIAM R. ANTON EARLY EDUCATION CENTERFACILITY NUMBER:
197416573
ADMINISTRATOR:SCARLETT RAMIREZ HOLGUINFACILITY TYPE:
850
ADDRESS:831 NORTH BONNIE BEACH PLACETELEPHONE:
(323) 981-3670
CITY:LOS ANGELESSTATE: CAZIP CODE:
90063
CAPACITY:168CENSUS: 84DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Anacani Gallegos, Head Teacher TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff is not adequately trained
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 2/18/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 12/28/2025. LPA met with Facility Representative Anacani Gallegos to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters and other documentation.

Per initial complaint report, the complainant reported that staff is not adequately trained. when staff are placed in the classroom to cover for other staff. During interview, complainant, stated that the staff who are covering classrooms are not given any information on behaviors, behavior plans or how to address any behaviors. ------------------------------------------------ pg. 1 of 2 -------------------------------------------------------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251228213406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: WILLIAM R. ANTON EARLY EDUCATION CENTER
FACILITY NUMBER: 197416573
VISIT DATE: 02/18/2026
NARRATIVE
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In regards to allegation staff are not adequately trained. Staff # 1 disclosed that when there is any staff coming in to cover staff that are out- they are provided with the classroom # they are going into, a roster of the students, lesson plans and allergies are posted in the classroom. Per staff # 1 any behavioral issues or behavioral plans are not provided- once staff goes into the classrooms it is the permanent staff who informs staff covering any issues. Additionally, Staff # 1 stated that training's provided on behavior and how to handle behavior as well as resources provided are for official staff, covering staff have access to these training if they are present during the training. Staff # 2-4 disclosed that they assume that when they have staff covering the classrooms all the information regarding the classroom, behaviors and behavioral plans are provided by administration. Additionally staff # 2-4 disclosed that official staff get training's regarding behavioral management. Staff # 3 disclosed that some of this training is not age appropriate for the ages they serve or needs that are in the classroom.

LPA Lopez conducted interviews with parents no disclosures were made regarding this allegation.

This agency has investigated the complaint alleging Staff are not adequately trained. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiency listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiency that is being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Anacacia Gallegos.

----------------------------------------------------------- pg. 2 of 2 ----------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20251228213406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: WILLIAM R. ANTON EARLY EDUCATION CENTER
FACILITY NUMBER: 197416573
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/06/2026
Section Cited
CCR
101216(e)(3)
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101216 Personnel Requirements: (e) All personnel shall be given on-the-job training in the areas listed below...(3) Provision of child care and supervision, including communication.
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Per Head Teacher they will provide the information to the Principal. A written plan on how covering staff would be trainied will be submitted to LPA by POC due date of 3/6/26.
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Based on interviews, the licensee did not comply in the section above in that S #1 disclosed that trainings are not provided to covering staff and S# 2-4 disclosed that they assumed information is given by admin staff. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2025 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251228213406

FACILITY NAME:WILLIAM R. ANTON EARLY EDUCATION CENTERFACILITY NUMBER:
197416573
ADMINISTRATOR:SCARLETT RAMIREZ HOLGUINFACILITY TYPE:
850
ADDRESS:831 NORTH BONNIE BEACH PLACETELEPHONE:
(323) 981-3670
CITY:LOS ANGELESSTATE: CAZIP CODE:
90063
CAPACITY:168CENSUS: 84DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Anacani Gallegos, Head Teacher TIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff did not address child's behavior resulting in another child being physically harmed
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 2/18/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 12/28/2025. LPA met with Facility Representative Head Techer Anacani Gallegos to whom the purpose of the inspection was announced. Census was taken- Per Ms. Gallegos there is 105 children enrolled

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters and other documentation.

Per initial complaint report, the complainant reported that staff did not address the behavior of a child resulting on another child getting hurt. During interview- complainant disclosed that child # 1 has behavioral issues throughout the day- that they throw things- yell and put other children in care in danger. ------------------------------------------------------ pg. 1 of 2 ----------------------------------------------------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251228213406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: WILLIAM R. ANTON EARLY EDUCATION CENTER
FACILITY NUMBER: 197416573
VISIT DATE: 02/18/2026
NARRATIVE
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Per Complainant- staff does not address the behavior appropriately and a child was hurt. Complainant did not provide information on child that was hurt.

In regard to allegation Staff did not address child's behavior resulting in another child being physically harmed. Staff # 1- 4 corroborated that they have children in the classroom that need extra support and some behavior is age appropriate. Per staff # 1-4 child # 1 needs extra support and trainings and resources have been offered to parents. Staff # 2-4 disclosed that a teacher is always closed to child # 1 as they support child # 1 with communication skills. Per staff # 1-4 all children throughout the day are reminded of the rules, including keeping hands to themselves, books are read and activities are provided to better support children. Staff 1-4 corroborated that there has not been an incident where a child was hurt and needed a medical attention.

LPA conducted interviews with parents and children. Parent’s statements corroborate that they do not have any concerns with the facility or supervision and that they are provided with different training's and resources to better support their children at home. Overall, parents are happy with the care that their children receive.

During children interviews: Child # 2-4 disclosed their hair has being pulled by child # 1 however a teacher was present to help them. Children 2-5 statements corroborate that they like their school and their friends.

This agency has investigated the complaint alleging Staff did not address child's behavior resulting in another child being physically harmed.

Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Anacani Gallegos.
--------------------------------------------------------------------- pg. 2 of 2 ------------------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5