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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197416895
Report Date: 11/13/2024
Date Signed: 11/13/2024 01:50:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20241029165506
FACILITY NAME:RAMOS FAMILY CHILD CAREFACILITY NUMBER:
197416895
ADMINISTRATOR:RAMOS, ERMINIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 618-8586
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:14CENSUS: 4DATE:
11/13/2024
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Erminia Ramos, LicenseeTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Licensee caused injuries to a child in care.
INVESTIGATION FINDINGS:
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On Wednesday, November 13, 2024, Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards licensee caused injuries to a child in care. Upon arrival, LPA toured the facility and observed one infant and 3 preschool children present. LPA observed facility to be within ratio.

During the course of this investigation, Licensing Program Analyst Mayra Rivera, conducted confidential interviews with parents and reviewed relevant information. All parents stated they have no concerns, and their children show no concerns with the quality of care provided at Ramos Family Child Care and love licensee Erminia. Also, LPA reviewed text messages and pictures provided as evidence. Based on the information obtained, there is not enough evidence regarding the allegation licensee caused injuries to a child in care. Therefore, the allegation is deemed to be unsubstantiated.







Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20241029165506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: RAMOS FAMILY CHILD CARE
FACILITY NUMBER: 197416895
VISIT DATE: 11/13/2024
NARRATIVE
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This agency has investigated the complaint. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with licensee Erminia Ramos. The licensee was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2