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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197416908
Report Date: 05/05/2025
Date Signed: 05/05/2025 01:19:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 30-CC-20250320084317
FACILITY NAME:CCRC HEAD START - DENNIS P ZINE COMMUNITY CENTERFACILITY NUMBER:
197416908
ADMINISTRATOR:THERESA MILESFACILITY TYPE:
850
ADDRESS:21400 W. SATICOY STREETTELEPHONE:
(818) 456-4568
CITY:CANOGA PARKSTATE: CAZIP CODE:
91311
CAPACITY:65CENSUS: 40DATE:
05/05/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Melissa Ramirez, Family AdvocateTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are mishandling children in care
INVESTIGATION FINDINGS:
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On 05/05/2025 at 12:15 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit to deliver findings on the above-mentioned allegation. LPA identified self and met with Melissa Ramirez, Family Advocate who guided analyst on a tour of the inside and outside of the facility. LPA observed 40 children and 10 staff upon arrival during sleep time. Johana Escobar, Lead Teacher was onsite at lunch during facility tour and Celia Cassio, Early Education Center Base Supervisor, arrived shortly after.

During today’s visit, LPA addressed the allegation that staff are mishandling children in care. Throughout the course of the investigation, LPA obtained a copy of the Child Care Facility Roster, obtained a copy of the Personnel Roster, interviewed staff, interviewed parents, interviewed children and obtained copies of other pertinent documents.

Information provided by the Reporting Party indicates that staff are mishandling children in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250320084317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CCRC HEAD START - DENNIS P ZINE COMMUNITY CENTER
FACILITY NUMBER: 197416908
VISIT DATE: 05/05/2025
NARRATIVE
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When interviewing staff, staff did not make any disclosures regarding the allegation listed above.

When interviewing parents, parents did not make consistent disclosures regarding the allegation listed above.

When interviewing children, children did not make any disclosures regarding the allegation listed above.

Based on LPA’s observations, interviews which were conducted, and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Celia Cassio, Early Education Center Base Supervisor including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025
LIC9099 (FAS) - (06/04)
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