<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417000
Report Date: 02/10/2026
Date Signed: 02/10/2026 02:43:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Portia Bowden
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251104130749
FACILITY NAME:LOCKE EARLY EDUCATION CTR EARLY HEADSTARTFACILITY NUMBER:
197417000
ADMINISTRATOR:CHARLETHA ROBINSONFACILITY TYPE:
830
ADDRESS:320 E. 111TH STREETTELEPHONE:
(323) 755-0721
CITY:LOS ANGELESSTATE: CAZIP CODE:
90061
CAPACITY:18CENSUS: 11DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Charletha Robinson, PrincipalTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not ensure facility had hot running water.
Facility did not properly report epidemic to licensing
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Portia Bowden conducted an unannounced complaint inspection at the above facility. At 12:45PM LPA met with Principal Charletha Robinson, explained the purpose of visit and was guided on a tour of the facility. LPA observed 11 infants in care supervised by 4 staff.

LPA conducted 7 staff interviews and gathered pertinent documents. The reporting party (RP) alleged Facility did not properly report epidemic to licensing and Licensee did not ensure facility had hot running water. Based on record review, and Principal interview, facility did not report outbreak of Hand Foot Mouth epidemic to Licensing in the required time therefore the allegation is substantiated. Based on record review, observation, and staff interviews facility has no hot running water, therefore the allegation is substantiated.
Two Type B Deficiencies were observed for reporting requirements and no running hot water.

Exit interview and report reviewed with Principal Charletha Robinson, appeal rights provided.
A Notice of Site Visit was given and shall remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20251104130749
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LOCKE EARLY EDUCATION CTR EARLY HEADSTART
FACILITY NUMBER: 197417000
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/10/2026
Section Cited
CCR
101239(e)(1)
1
2
3
4
5
6
7
(e) Faucets used by children for personal care shall deliver hot water.

(1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures used by children to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C).

This Requirement was not met as evidenced by:
1
2
3
4
5
6
7
Facility has submitted maintenance request to LAUSD for a new water heater and will follow up to ensure hot water is available in the facility within 30 days. Principal will send completed work order to LPA via email upon completion.
8
9
10
11
12
13
14
Based on observation and interview facility has not had hot water in the facility for 3 years, which poses a possible health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
Type B
03/03/2026
Section Cited
CCR
101212(d)(1)(E)
1
2
3
4
5
6
7
a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director will review T22 regulation pertaining to Department reporting requirements and submit a written declaration stating she understands when and how to report to Licensing.
8
9
10
11
12
13
14
Based on record review and principal interview facility did not report Hand Foot Mouth epidemic to Licensing, which poses a possible health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Portia Bowden
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2