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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417176
Report Date: 11/18/2021
Date Signed: 11/18/2021 10:24:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2021 and conducted by Evaluator Antonio Almanza
COMPLAINT CONTROL NUMBER: 30-CC-20210917153952
FACILITY NAME:SANCHEZ FAMILY CHILD CAREFACILITY NUMBER:
197417176
ADMINISTRATOR:SANCHEZ, EVA R.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 343-1372
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:14CENSUS: 6DATE:
11/18/2021
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Eva SanchezTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Personal Rights: Staff yelled at day care children
INVESTIGATION FINDINGS:
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On 11/18/21 at 9:25 a.m., Licensing Program Analyst (LPA), Antonio Almanza conducted an unannounced site visit for the purpose of delivering finding for complaint received on 9/17/21. LPA met with Eva Sanchez, Licensee, and explained the purpose of the visit. During the course of the investigation LPA Lourdes Castellanos conducted interviews and reviewed information regarding the Allegation, Staff yelled at day care children.

Parent interviews revealed that they have no concerns and are satisfied with the level of care being provided by licensee. Parents also stated they have not had any incidents related to the licensee yelling at children. Parents are reporting that their children are happy when they are dropped off and picked up.

LPA Lourdes Castellanos received a voicemail recording of the Licensee allegedly yelling at children in care. In the voicemail, you can hear an infant crying uncontrollably.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary Ruiz
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20210917153952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SANCHEZ FAMILY CHILD CARE
FACILITY NUMBER: 197417176
VISIT DATE: 11/18/2021
NARRATIVE
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It is unclear who the Licensee is speaking to or if she is yelling at children in care. The licensee is speaking in Spanish and not using inappropriate or threatening language.

Licensee reports that when children are misbehaving, she talks to the children and if the problem persists, she talks to parents. Licensee states she does not punish or use time outs. LPA Castellanos asked the Licensee what she does if she is feeling overwhelmed by crying children, licensee stated that if she needs assistance her daughter is always there to help.

Based on the evidence obtained, LPA Lourdes Castellanos was unable to corroborate that the Licensee yells at children in care. Therefore, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

An exit interview was conducted with licensee Eva Sanchez. A copy of this report, appeal rights, and Notice of Site Visit were provided to the Licensee.
SUPERVISORS NAME: Mary Ruiz
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2