197417298-12-30-2025-58-CC-BBEL-DQS7MX-20260128204749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197417298
Report Date: 12/30/2025
Date Signed: 12/30/2025 12:14:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Amelia Morales

COMPLAINT CONTROL NUMBER: 58-CC-20251003121000

FACILITY NAME:	UCLA WESTWOOD CHILD CARE CENTER		FACILITY NUMBER:	197417298
ADMINISTRATOR:	NICOLE FIORELLA		FACILITY TYPE:	850
ADDRESS:	10861 WEYBURN AVE #301		TELEPHONE:	(310) 481-0664
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90024
CAPACITY:	158	CENSUS: 30	DATE:	12/30/2025
		UNANNOUNCED	TIME BEGAN:	08:07 AM
MET WITH:	Jennie Lopez		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

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Facility is retaliating against parent.
Facility failed to keep child safe

INVESTIGATION FINDINGS:

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On 12/30/2025, Licensing Program Analysts (LPAs) Amelia Morales and Melissa Zaragoza conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA Morales was greeted by Director Jennie Lopez and Assistant Director Ann Baires. LPAs stated the purpose of this visit, and was guided on a tour of the facility.

Census: Room #U1: closed, Room #U2: 4 children with 2 staff, Room #U3: 4 children with 1 staff, Room #U4: closed, Room #U5: with 8 children 1 staff, Room #U6: with 6 children, and 2 staff, Room #U7: with 8 children, and 3 staff, and Room #U8: closed.

(Continued on 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20251003121000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: UCLA WESTWOOD CHILD CARE CENTER	FACILITY NUMBER: 197417298
	VISIT DATE: 12/30/2025

NARRATIVE

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During the investigation, LPAs obtained children's roster, children's sign in/ sign out sheet , children's files were reviewed, obtained copies of parent handbook, interviewed staff, interviewed parents and obtained supporting documentation.

When asked what is backup care, Staff 1 (S1) stated that Bright Horizons has contracts with other companies, such as chase, and apple, that families can use back up care. Per S1 Back-Up Care can be for a day or if families are coming into town. S1 stated that as long as the facility has space available. LPAs obtained copies of what Back-Up Care is which states it’s a service designed to care for children or adults/elders when they need temporary care giving. When asked if the facility has ever denied access to parents, S1 stated they go based on capacity. Per S1, if a child becomes ill and does not attend the facility then space becomes available, thus the space goes to Back-Up Care. When asked if one Back-Up Care takes precedent over the other, S1 stated "no, it is just first come first serve. We inform parents to wait for the call from Back-Up Care since it is a third party system." Per S1, "we do not confirm directly with any families/parents, it is through Back-Up Care, where they call and confirm, if there is any space available for the day."

When asked if the facility has ever denied parents access to drop in care, S1 stated Drop in Care is not guaranteed. LPA Morales obtained copy of a page out of the parent handbook that gives a brief description of Drop in care. The parent handbook states if your employer does not participate in Bright Horizons Back-Up Care, Bright Horizons Early education and Preschool Centers may be able to provide emergency or drop in child care. To pre-register families must fill out registration form at the bright horizon Early Education and Preschool Centers where care will be used. When care is needed, call the center to reserve space. It states that reservations for emergency or drop in care are filled on a space available, first come, first served basis.

Pertaining to the allegation, "Facility failed to keep child safe."

Per the Reporting Party (RP), "facility was unable to keep their child safe because she was hit daily by another child on the playground and failed to keep RP safe from another parent.

(Continued on 9099-C)

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20251003121000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: UCLA WESTWOOD CHILD CARE CENTER	FACILITY NUMBER: 197417298
	VISIT DATE: 12/30/2025

NARRATIVE

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LPAs reviewed occurrence reports in children's files, per observation there were no incidents involving facility failure to keeping children safe. Parents interviewed did not present concerns related to the above-mentioned allegation and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Notice of Site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Jennie Lopez.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Amelia Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 12/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025

LIC9099 (FAS) - (06/04)

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