197417482-3-18-2026-58-CC-RRAS-DTZVJP-20260512162903

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197417482
Report Date: 03/18/2026
Date Signed: 03/18/2026 02:23:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2026 and conducted by Evaluator Melissa Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260208235527

FACILITY NAME:	SAINT VICTOR'S PRESCHOOL		FACILITY NUMBER:	197417482
ADMINISTRATOR:	JULIE ZARING		FACILITY TYPE:	850
ADDRESS:	8634 HOLLOWAY DRIVE		TELEPHONE:	(310) 652-6843
CITY:	WEST HOLLYWOOD	STATE: CA	ZIP CODE:	90069
CAPACITY:	30	CENSUS: 21	DATE:	03/18/2026
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Director, Julie Zaring		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are operating out of ratio.
An unknown individual is providing care and supervision.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On March 18, 2026 at approximately 12:45 PM, Licensing Program Analyst (LPA) Melissa Zaragoza conducted an unannounced complaint visit to Saint Victors Preschool to deliver findings on complaint investigation for the above allegations. LPA met with director, Julie Zaring, and the purpose of the visit was explained. Present during LPA’s visit included 4 staff, and 21 preschool children. All adults working in the facility with children have criminal record clearance on file.

During the investigation process, LPA conducted walk-through inspections, collected pertinent information, facility roster, conducted interviews, conducted an annual inspection, reviewed staff files, and children’s files.

LPA discussed with the director the allegations. Information provided by the reporting party indicated that staff are operating out of ratio and an unknown individual is providing care and supervision.

Page 1 of 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 58-CC-20260208235527

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SAINT VICTOR'S PRESCHOOL	FACILITY NUMBER: 197417482
	VISIT DATE: 03/18/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

While investigating the first allegation, LPA observed the facility to be operating in compliance with the staff and student ratio. LPA observed the facility to follow the capacity requirements, during every licensing visit. LPA conducted multiple walk-through inspections and did not observe the facility to be operating out of ratio or over capacity. Based off staff interviews, staff are never left alone with more than 12 children. LPA observed the 2-year-old class to have 2 teachers present. Based on director interview, when a staff member needs to step out or is absent, they step in for support. Per director, they currently have 2 staff secretaries in process of becoming fully qualified to become substitutes, if ever needed.

While investigating the second allegation, LPA conducted multiple visits, and observed adults present at the facility to be working staff. LPA assured all staff present working with children have criminal background record clearance. LPA observed volunteers at the facility reading books to children. While volunteers read books to children, two teachers were present. LPA did not observe any children left alone. Per staff and director interviews, volunteers are either children's parents or students from Tree Academy. Per director, children volunteer to read to preschoolers as an elective course. Based on children interviews, they are familiar with staff who work with them and know teachers names.

LPA reminded the director about student, teacher ratio, and capacity. LPA also reminded the director that children must be supervised at all times and must be with a teacher.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were made today under Title 22 Division 12 of the California Code of Regulations.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with the director, Julie Zaring, including, but not limited to provider Rights, Appeal Procedures and Agencies Consultative Role.

Page 2 of 2.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2