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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417526
Report Date: 09/11/2025
Date Signed: 09/11/2025 03:58:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2025 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250728132834
FACILITY NAME:BETTES FAMILY CHILD CAREFACILITY NUMBER:
197417526
ADMINISTRATOR:BETTES, TIMOTHY & SHANNONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 372-8284
CITY:HERMOSA BEACHSTATE: CAZIP CODE:
90254
CAPACITY:14CENSUS: 11DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Shannon Bettes, LicenseeTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Personal Rights:Day care staff used an inappropriate form of punishment
INVESTIGATION FINDINGS:
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On 09/11/2025, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegation to deliver the findings. LPA Risher provided the purpose of the visit. LPA observed 11 children in care. LPA Risher met with Shannon Bettes, Co-Licensee.

On 07/28/2025, ESCCRO received a complaint regarding Day care staff used an inappropriate form of punishment. Information was reported that a daycare child was placed in a timeout due to not wanting to participate in a group activity.

On 08/04/2025, LPA Risher conducted an interview with the Co-Licensee. LPA requested a copy of the facility roster.

On 09/11/2025, LPA Risher conducted interviews with staff and children in care.
Unsubstantiated
Estimated Days of Completion: 50
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250728132834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BETTES FAMILY CHILD CARE
FACILITY NUMBER: 197417526
VISIT DATE: 09/11/2025
NARRATIVE
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Co-Licensee stated children are not required to participate in an activity. Staff will let the children sit on the couch or read a book. Staff stated the children are offered an alternative option if they do not want to participate in an activity. The children will be redirected to another activity when they are not listening. The facility does not have a discipline policy. Parents stated the children are offered alternative food if the child does not want to eat what is being offered to them. Staff will also communicate with the parents to let them know if their child did not want to eat and/or participate in an activity. Parents stated the children are offered an alternative option if the child does not want to participate in the activity that the group is doing.

A full investigation was conducted which included observations and interviews. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violation did or did not occur, therefore the allegation of Personal Rights is found to be unsubstantiated. Staff provide an alternative option if a child does not want to participate in an activity while at the daycare. There was insufficient evidence to determine that a Personal Rights violation occurred.

Exit interview was conducted with Shannon Bettes, Licensee. Appeal rights was provided to Licensee.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2