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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417528
Report Date: 10/30/2023
Date Signed: 10/30/2023 10:02:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230802094442
FACILITY NAME:KUTSEVOL FAMILY CHILD CAREFACILITY NUMBER:
197417528
ADMINISTRATOR:KUTSEVOL, ALINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 610-4645
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:14CENSUS: 12DATE:
10/30/2023
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:ALINA KUTSEVOL/ANNA SMART- LicenseesTIME COMPLETED:
10:03 AM
ALLEGATION(S):
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9
Allegation 1 - Licensee refused to allow day care child's parent into the facility
INVESTIGATION FINDINGS:
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13
On 10/30/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by ALINA KUTSEVOL/ANNA SMART- Licensees, to whom the reason for the inspection was announced. LPA toured the facility and observed 12 daycare children and 4 adults.

During the course of the investigation, LPA Ornelas made observations, reviewed parent handbook, conducted childrens file review and interviewed the Reporting Party (RP), 6 parents and 2 staff in regard to the above allegations.

-Pertaining to the allegation that - Licensee refused to allow day care child's parent into the facility
According to the RP- licensee did not allow day care child’s parent into the facility. Licensee stated that parents are allowed into the facility; however, are not permitted to stay long due to not wanting children whose parents are not present to be negatively impacted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230802094442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KUTSEVOL FAMILY CHILD CARE
FACILITY NUMBER: 197417528
VISIT DATE: 10/30/2023
NARRATIVE
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According to Parent 4 (P4) and Parent 6 (P6), they have been allowed into the facility during day care hours for a quick check in. According to Parent 3 (P3) and Parent 5 (P5) they have not asked to go inside during hours of operation. All 4 parents stated that an after hours tour was provided and do not have any concerns regarding the child care. Parent 1 (P2) and Parent 2 (P2) stated that they were only allowed inside the facility during the initial tour.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensees, ALINA KUTSEVOL/ANNA SMART.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2