197418305-5-17-2022-30-CC-MNEL-CEZQV4-20220602122941

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418305
Report Date: 05/17/2022
Date Signed: 05/17/2022 03:52:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2022 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20220307151410

FACILITY NAME:	DEFINITELY LEARNING INFANT CENTER & PRESCHOOL		FACILITY NUMBER:	197418305
ADMINISTRATOR:	ROBERTS, VENUS		FACILITY TYPE:	850
ADDRESS:	9600 S. WESTERN		TELEPHONE:	(323) 242-0769
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	25	CENSUS: 12	DATE:	05/17/2022
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Barbara Okonwo, Director		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of Supervision: Daycare child sustained injury while in care
Personal Rights: Staff speaks inappropriately to daycare child
Personal Rights: Staff not treating daycare child equally

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 05/17/2022 Licensing Program Analyst (LPA) Adrian Risher, conducted a complaint subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Barbara Okonkwo, Director. LPA explained the purpose of the inspection. LPA observed 12 children in care with 2 staff

On 03/07/2022, ESRO received a complaint regarding a daycare child sustained injury while in care, staff speaks inappropriately to daycare child and staff not treating daycare child equally. Information was reported that a child was injured while playing outside. Staff are yelling at the children in care. Children are not being treated equally.

On 3/15/20/2022, LPA Risher conducted the initial visit. During the visit, LPA interviewed the Director, staff 1-3 and child 1-2. LPA also received a copy of the roster and accident report dated 2/3/2022.

Unsubstantiated

Estimated Days of Completion: 80

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 30-CC-20220307151410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DEFINITELY LEARNING INFANT CENTER & PRESCHOOL	FACILITY NUMBER: 197418305
	VISIT DATE: 05/17/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Director stated that when a child is injured at school the staff complete an incident report. Staff will call the parents if needed. Director and staff agreed that the teachers are outside supervising the children during playtime. When a child is injured, staff will render aide to the child and clean the injury. Staff were present when a child was injured at school. Staff provided parent with an incident report after the child was injured. Staff rendered aid to the injured child.

Staff stated that school utilizes a time-out method as a form of discipline. This method of discipline is only used when they are outside. The children are given verbal warnings. Children stated that the teacher tells the students to sit down when they are not behaving. Staff explain what the child did wrong and try to make it a teachable moment.

Staff stated that everyone receives the same treatment at school. Director observes the staff on camera to make sure that the children are not being mistreated. Director addresses the parents concerns about the treatment of their child.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of Lack of Supervision and Personal Rights are found to be unsubstantiated. Staff rendered aid after a child was injured on the playground and parents were provided with an incident report. Staff utilize a time-out method as a form of discipline. Based on interviews and observations, no evidence has shown that the staff treated children unequally.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2