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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418305
Report Date: 04/29/2025
Date Signed: 04/29/2025 12:19:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2025 and conducted by Evaluator Keyona Scott
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250207120824
FACILITY NAME:DEFINITELY LEARNING INFANT CENTER & PRESCHOOLFACILITY NUMBER:
197418305
ADMINISTRATOR:ROBERTS, VENUSFACILITY TYPE:
850
ADDRESS:9600 S. WESTERNTELEPHONE:
(323) 242-0769
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:25CENSUS: 13DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
08:41 AM
MET WITH:Barbara Okonkwo - DirectorTIME COMPLETED:
12:34 PM
ALLEGATION(S):
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Personal Rights - staff handle day care children in an inappropriate manner.

Personal Rights - staff speak to day care children in an inappropriate manner.

Personal Rights - staff yell at day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Keyona Scott, conducted an unannounced inspection to the child care center for the purpose of delivering findings for complaint investigation regarding complaint control number: 30-CC-20250207120824. LPA met with Administrative Assistant (A1) at 9:27 AM. LPA conducted observation and census of the preschool classroom and observed proper teacher to child ratios. LPA observed twelve (12) children in care with three (3) staff conducting circle time at 9:33 AM. One (1) child is transitioning from infant program to preschool program and was brought into preschool classroom at approximately 9:50 AM. Director, Barbara Okonkwo, arrived at facility at approximately 10:05 AM. All Adults present, working or volunteering at facility have a criminal record clearance or exemption.

During today's inspection, LPA conducted interview and facility observation.
During the course of the investigation, LPA conducted interviews, facility observation and reviewed information regarding the following allegations: (1) staff handle day care children in an inappropriate manner (2) staff speak to day care children in an inappropriate manner (3) staff yell at day care children. PAGE 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Keyona Scott
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250207120824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DEFINITELY LEARNING INFANT CENTER & PRESCHOOL
FACILITY NUMBER: 197418305
VISIT DATE: 04/29/2025
NARRATIVE
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The Child Care Center uses a color coded classroom chart management and thinking time according to child's age for discipline. If child's behavior continues child is sent to the office for additional thinking time and parents are notified of child's behavior daily. No disclosures were made of staff speaking to children in an inappropriate manner or children being yelled at while in care. No disclosures were made of observed concerns during drop off and pick up by parents.

Based on the information obtained, the weight of the evidence does not reflect the the allegations, (1) staff handle day care children in an inappropriate manner; (2) staff speak to day care children in an inappropriate manner; (3) staff yell at day care children, actually occurred; therefore, the allegations of PERSONAL RIGHTS, staff handle day care children in an inappropriate manner, PERSON RIGHTS, staff speak to day care children in an inappropriate manner, and PERSONAL RIGHTS, staff yell at day care children, are UNSUBSTANTIATED, meaning although the allegations may have happened or are valid, the preponderance of the evidence standard has not been met.

No deficiencies were cited during today's investigation on 04/29/2025.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Barbara Okonkwo.
PAGE 2
SUPERVISORS NAME: Claudia Escobedo
LICENSING EVALUATOR NAME: Keyona Scott
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2