<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418480
Report Date: 01/09/2024
Date Signed: 01/09/2024 08:26:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/28/2023 and conducted by Evaluator Alicia Mooberry
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230928112226
FACILITY NAME:CRYSTAL STAIRS-DOLLARHIDEFACILITY NUMBER:
197418480
ADMINISTRATOR:KEYS, TERESAFACILITY TYPE:
850
ADDRESS:1108 N. OLEANDER AVE.TELEPHONE:
(310) 933-0700
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:80CENSUS: 51DATE:
01/09/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Maricela Villavicencio, Site SupervisorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
Unqualified staff are providing care to day care children without supervision.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Site Supervisor Maricela Villavicencio. LPA Mooberry explained purpose of the inspection and toured the facility. The facility consists of 5 classes. The following ratios were observed during inspection: Room A- 13 children/2 Staff, Room B- 16 children/3 staff, Room C- 14 children/2 staff, Room D- 4 children/2 staff, Room E- 4 children/1 staff.

During facility visits on 10/6/23, 10/12/23, and 1/9/24 LPA observed student/teacher ratios to be in compliance with Title 22 regulations. LPA reviewed staff files and confirmed that all staff present were qualified. Staff interviewed did not corroborate the allegations.

Based on LPA observations, record review and staff interviews the above allegations are deemed Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20230928112226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CRYSTAL STAIRS-DOLLARHIDE
FACILITY NUMBER: 197418480
VISIT DATE: 01/09/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiencies are cited on this date.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Maricela Villavicencio, Site Supervisor
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2