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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418559
Report Date: 12/11/2024
Date Signed: 12/11/2024 04:33:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2024 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20241025112323
FACILITY NAME:VOLUNTEERS OF AMERICA, MONA HOUSE HEAD STARTFACILITY NUMBER:
197418559
ADMINISTRATOR:BATTINA BRAVFACILITY TYPE:
850
ADDRESS:13124 MONA BOULEVARDTELEPHONE:
(310) 933-0728
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:56CENSUS: 37DATE:
12/11/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Battina BrayTIME COMPLETED:
04:40 PM
ALLEGATION(S):
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Personal Rights- Facility staff handled a day care child in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility to conduct a subsequent complaint inspection for the purpose of concluding a personal rights violation. Upon arrival, LPA met with Site Supervisor, Battina Bray.
Based on the records review and interviews were conducted on 10/21/24, center staff confirmed S1 grabbed C1 by the arm and forcing the child down to pick up the Legos. C1 sustained red finger marks on the forearm. Therefore, the personal rights allegation of facility staff handled a daycare child in a rough manner was substantiated. A finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.
Facility was cited type A deficiency. Please see Complaint Investigation Report LIC 9099D for deficiency cited. Upon receipt of a Type A deficiency, facility shall post and provide copies of this licensing report to parent/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
Exit interview conducted and report was reviewed with the facility representative, Battina Bray.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20241025112323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: VOLUNTEERS OF AMERICA, MONA HOUSE HEAD START
FACILITY NUMBER: 197418559
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
12/20/2024
Section Cited
CCR
101223(a)(3)
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Personal Rights. Each child shall be free from corporal or unusual punishment, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature.
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During the investigation, S1 was immediately removed from the facility. Facility will provide training to all center staff regarding to children's personal right, care and supervision then submit the training materials and staff's attendance to LPA no later than 12/20/24 in order to clear this citation.
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This requirement is not met as evidenced by based on record review and interview conducted on 10/21/24, center staff confirmed S1 grabbed C1 by the arm and forcing the child down to pick up the Legos which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024
LIC9099 (FAS) - (06/04)
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