<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418679
Report Date: 08/13/2024
Date Signed: 11/10/2025 02:39:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240808123025
FACILITY NAME:ABERGEL FAMILY CHILD CAREFACILITY NUMBER:
197418679
ADMINISTRATOR:ABERGEL, ANIESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 779-2454
CITY:LOS ANGELESSTATE: CAZIP CODE:
90048
CAPACITY:14CENSUS: 12DATE:
08/13/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cleotilde Oralia Urban, Assistant #1 TIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is absent from facility more than 20 percent of the time.
Uncleared adult(s) providing care to children.
Uncleared adult living on the premises.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
***This is an amended report which supersedes the previous report.***

Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection on 08/13/2024 to investigate the above allegations. LPA arrived to the facility at 8:45AM and was greeted by Cleotilde Oralia Urban, Assistant #1, who disclosed Licensee was not present and out of the country. Assistant #1 confirmed that Licensee has been out of the country for more than a month and will be returning soon. (Date unknown)

There was 1 infant and 9 children in care upon arrival.
At approximately 9:00am, an individual identified as Miriam Castillo, Assistant #2, arrived at the facility. LPA asked Assistant #2 to provide identification because LPA was not listed on the Guardian Employee Roster. Assistant #2 disclosed they have been employed at this facility since July 2023. LPA later called the Regional Office to verify the information provided. ---Page 1 of 4
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20240808123025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ABERGEL FAMILY CHILD CARE
FACILITY NUMBER: 197418679
VISIT DATE: 08/13/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Office Support Staff confirmed that Assistant #2 was not associated to this facility.

At approximately 9:10am, there was 1 infant and 11 children in care.
Assistant #1 contacted the Licensee via telephone. Licensee requested to speak to LPA. Licensee disclosed to LPA that she is out of the country due to a family emergency and left Assistant #1 and Assistant #2 responsible for the care and supervision of the children enrolled at the facility. Per Licensee, parents were notified of Licensee’s absence and parents agreed to bring children to care in her absence. Licensee disclosed to LPA that she will not be returning to her home today and will be out of the country for another couple of days (date unknown), which exceeded the 20 percent temporary absence allowed.

LPA reminded licensee via telephone that Section 102417(a) Operation of a Family Child Care Home states the licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.

LPA also reminded Licensee via telephone that all adults 18 and over living or working in the home, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a licensed Family Child Care Home. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

Via telephone, LPA asked Licensee if Assistant #1 can provide children files to review and requested a copy of the LIC9040 Facility Roster. Per Licensee, children files were stored in a locked room. Assistant #1 refused to disclose names of children in care. After several attempts to get names of children, Assistant #1 and Assistant #2 provided names of children in care to LPA. After several request, Assistant #1 provided LPA with 8 of 12 files for the children in care. Assistant #1 was not able to locate the LIC9040 Facility Roster.
During the inspection, LPA observed a 2-story detached dwelling in the back yard. Per Assistant #2, children play and use the bathroom on the first floor of the detached dwelling. LPA observed children watching television on the first floor. ---Page 2 of 4
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20240808123025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ABERGEL FAMILY CHILD CARE
FACILITY NUMBER: 197418679
VISIT DATE: 08/13/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA observed clothing and personal hygiene products stores in the bathroom children in care use. LPA asked Assistant #1 and Assistant #2 if anyone reside in the upstairs loft. Both Assistant #1 and Assistant #2 stated to ask the Licensee. Assistant #1 called Licensee via telephone. Licensee disclosed to LPA that a male individual (name not disclosed) lives in the loft. Male individual only resides there on the weekend when no children are present. When interviewing Assistant #1, Assistant #1 disclosed that an unknown male individual resides on the 2nd floor loft. Assistant #1 has observed the unknown male leave the home at approximately 7AM and returns after 6PM on days Assistant #1 is present in the home.

Per Licensee, the 2-story dwelling is a different address, is not part of the Licensee’s home.

Per Assistant #1, Assistant #1 does not live in the home. Assistant #1 arrives at the home at 7:30AM. Children begin to arrive for care at 8:30AM and children are picked up sometime around 5:00PM.

During the investigation conducted by the LPA, interviews were conducted, and pictures were obtained.

Based on the investigation conducted by the LPA which includes interviews, disclosures made by Licensee, observations, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiencies listed on the attached LIC 809D (deficiency page) are being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health & safety.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

---Page 3 of 4
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20240808123025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ABERGEL FAMILY CHILD CARE
FACILITY NUMBER: 197418679
VISIT DATE: 08/13/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Cleotilde Oralia Urban, Assistant #1.

---Page 4 of 4
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20240808123025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ABERGEL FAMILY CHILD CARE
FACILITY NUMBER: 197418679
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/13/2024
Section Cited
CCR
102417(a)
1
2
3
4
5
6
7
(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee shall ensure that temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day immediately.
8
9
10
11
12
13
14
Based on observation and interviews, the licensee did not comply with the section cited above in Licensee disclosed to LPA via telephone that she is out of the country due to a family emergency and left Assistant #1 and Assistant #2 responsible for the care and supervision of the children enrolled at the facility, which exceeded the 20 percent temporary absence allowed and poses an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Request Denied
Type A
08/13/2024
Section Cited
CCR
102370(k)
1
2
3
4
5
6
7
(k) The licensee shall maintain documentation of criminal record clearances or criminal record exemptions of employees, volunteers that require fingerprinting and non-client adults residing in the facility.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee will ensure that all adults 18 and over living or working in the home, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a licensed Family Child Care Home immediately.
8
9
10
11
12
13
14
Based on record review, the licensee did not comply with the section cited above in Miriam Castillo was not associated to Abergel Family Child Care prior to initial presence in the licensed Family Child Care Home which poses an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5