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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418825
Report Date: 09/10/2025
Date Signed: 09/10/2025 01:06:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20250618104304
FACILITY NAME:A MOTHER GOOSE ACADEMY OF CHATSWORTHFACILITY NUMBER:
197418825
ADMINISTRATOR:MARGULETA, VIKTORIAFACILITY TYPE:
850
ADDRESS:10324 VARIEL AVENUETELEPHONE:
(818) 341-3288
CITY:CHATSWORTHSTATE: CAZIP CODE:
91311
CAPACITY:54CENSUS: 34DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
11:49 AM
MET WITH:Viktoria Marguleta, DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff mistreated a daycare child while in care
INVESTIGATION FINDINGS:
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On 09/10/2025, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint investigation visit to deliver finding on the above-mentioned allegation. LPA identified self and met Mayra Patraca, Assistant Director who guided analyst on a tour of the inside and outside of the facility. LPA observed 34 Children, 4 additional staff and Viktoria Marguleta, Director, at the facility upon arrival.

Throughout the course of the investigation, LPA conducted staff interviews, obtained the roster of children, obtained the Personnel Roster, conducted a record review, and obtained other pertinent information.

During today’s visit, LPAs addressed the allegation that staff mistreated a daycare child while in care.

During an interview with the Viktoria Marguleta, Director, it was disclosed that if a child does not want to

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 58-CC-20250618104304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: A MOTHER GOOSE ACADEMY OF CHATSWORTH
FACILITY NUMBER: 197418825
VISIT DATE: 09/10/2025
NARRATIVE
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participate in a facility activity they are allowed to participate in an alternative activity. The Director will notify the parent about the child choosing an alternative activity and parents will let the facility know if the child would like to return to the activity.

When LPA conducted interviews with staff, no staff made disclosures regarding the allegations.

When LPA conducted interviews with parents, no parent made disclousures regarding the allegations.

Based on LPA’s observations, interviews which were conducted, and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted with Viktoria Marguleta, Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
LIC9099 (FAS) - (06/04)
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