<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419068
Report Date: NO Visit Data Available
Date Signed: 05/15/2025 09:57:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250222114844
FACILITY NAME:SAVOIR FAIRE LANGUAGE INSTITUTEFACILITY NUMBER:
197419068
ADMINISTRATOR:ZOILA V. NORWOODFACILITY TYPE:
850
ADDRESS:117 W. TORRANCE BLVD.TELEPHONE:
(310) 379-1086
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90277
CAPACITY:52CENSUS: 42DATE:
UNANNOUNCEDTIME BEGAN:
MET WITH:Lead Teacher/On-Site Director N. Saldivar & Director Z. NorwoodTIME COMPLETED:
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff member spoke inappropriately in the presence of day care child(ren) in care.
Personal Rights: Staff member yelled in the presence of day care child(ren) in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/14/2025 Licensing Program Analyst (LPA) Cristina Castellanos and LPA Brittany Lovest made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPAs met with Lead Teacher/On-Site Director N. Saldivar and discussed the purpose of the visit. LPAs toured the facility and observed 42 children in care with 9 staff members providing care and supervision. Shortly after at approximately 9:45am Director Zoila Norwood arrived.

On 02/26/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegations.

During the course of the investigation LPA requested and reviewed the following documents: children's roster, staff roster, children’s files, personnel records and the classroom's daily schedule. Additionally, LPA conducted children and staff interviews.
Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE:
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE:
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250222114844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SAVOIR FAIRE LANGUAGE INSTITUTE
FACILITY NUMBER: 197419068
VISIT DATE: 05/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 05/14/2025 LPA concluded interviews of all the relevant parties.

Based on LPA interviews of all relevant parties and record review, no information revealed that staff member spoke inappropriately in the presence of day care child(ren) in care and that staff member yelled in the presence of day care child(ren) in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director Zoila Norwood. A copy of this report and appeal rights were discussed and left with the Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


Page 2
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2