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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419144
Report Date: 04/22/2025
Date Signed: 04/22/2025 10:17:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2025 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250321144937
FACILITY NAME:TODDLER LEARNING CENTERFACILITY NUMBER:
197419144
ADMINISTRATOR:FARAHINI, ZAHRAFACILITY TYPE:
830
ADDRESS:7635 OWENSMOUTH AVENUETELEPHONE:
(818) 883-6643
CITY:CANOGA PARKSTATE: CAZIP CODE:
91304
CAPACITY:24CENSUS: 9DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mitra Aliashraflo, DirectorTIME COMPLETED:
10:17 AM
ALLEGATION(S):
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9
Staff restrain children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 4/22/2025 at 9:00 AM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director, Mitra Aliashraflo and explained the purpose of the visit. There were nine (9) children and 4 staff were observed at the time of visit.

During the course of the investigation, interviews were conducted and copies of Children's roster were obtained and reviewed. Observations were also conducted.

Per Reporting Party, staff restrain children in care.

Per interview with Facility Representative, the facility uses highchairs for eating, drinking and circle time.
Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250321144937
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TODDLER LEARNING CENTER
FACILITY NUMBER: 197419144
VISIT DATE: 04/22/2025
NARRATIVE
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Parents interviewed did not express any concerns related to the allegations listed above were pleased with the services and care being provided to their children.

During LPA observations, LPA did not observe any children left in a highchair for a long period of time. In room #1 with infants up to 12 months LPA observed the infants in a highchair or swing eating or drinking a bottle. LPA observed once the infant was done eating they were removed from the highchair and if an infant fell asleep while in the swing or highchair they were removed and placed in the crib. In room #2 with infants 12 months to 1 year LPA observed the infants eating in their highchair and playing outside. LPA did not observe the infants in room #2 in the highchair for a long period of time.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director Mitra Aliashraflo and Appeals Rights provided.



Page 2.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2