197419155-4-22-2025-58-CC-RNAO-DGFNST-20250507104338

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419155
Report Date: 04/22/2025
Date Signed: 04/22/2025 11:28:26 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2025 and conducted by Evaluator Tatiana Bickham

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250321141948

FACILITY NAME:	TODDLER LEARNING CENTER		FACILITY NUMBER:	197419155
ADMINISTRATOR:	FARAHINI, ZAHRA		FACILITY TYPE:	850
ADDRESS:	7635 OWENSMOUTH AVENUE		TELEPHONE:	(818) 883-6643
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91304
CAPACITY:	51	CENSUS: 22	DATE:	04/22/2025
		UNANNOUNCED	TIME BEGAN:	10:18 AM
MET WITH:	Mitra Aliashraflo, Director		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

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Staff handles day care children in a rough manner.
Child has unexplained scratches.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 4/22/2025 at 10:18 AM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director, Mitra Aliashraflo and explained the purpose of the visit. There were twenty-two (22) children and 3 staff were observed at the time of visit.

During the course of the investigation, interviews were conducted and copies of Children's roster were obtained and reviewed.

Per Reporting Party, staff handles day care children in a rough manner and child has unexplained scratches.

Per interview with Facility Representative, handling children in a rough manner is not tolerated at the center and all the teachers respect the children. Per Facility Representative if any child obtains an injury while in
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250321141948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TODDLER LEARNING CENTER	FACILITY NUMBER: 197419155
	VISIT DATE: 04/22/2025

NARRATIVE

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care the teacher will fill out an ouch report and will have the parents sign the report upon arrival. They also communicate with parents regarding incidents via an application called Bright Wheel.

Per interviews with staff, staff has not observed any staff handling children in an inappropriate manner. Staff stated they are loving and take their time with the children. Per staff interviews if a child obtains an injury while in care, they take a picture, fill out a report and notify the parents via bright wheel or text.

Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director Mitra Aliashraflo and Appeals Rights provided.

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SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025

LIC9099 (FAS) - (06/04)

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