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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419228
Report Date: 06/05/2025
Date Signed: 06/05/2025 10:27:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2025 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250418095009
FACILITY NAME:NETTLES FAMILY CHILD CAREFACILITY NUMBER:
197419228
ADMINISTRATOR:NETTLES, ERINNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 561-2195
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:14CENSUS: 5DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Daqari Hampton, AssistantTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Neglect/Lack of Supervision:Licensee does not ensure adequate care and supervision is provided to children
Reporting Requirements: Licensee does not ensure reporting requirements are being followed
Personal Rights:Licensee does not ensure a clean sanitary environment is provided to children in care
Licensee does not allow parents entry into the facility
Personal Rights:Licensee does not ensure children are kept in dry clothing at all times.
Personal Rights:Licensee does not ensure assistants are in good health
INVESTIGATION FINDINGS:
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On 06/05/2025, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegations to deliver the findings. LPA Risher provided the purpose of the visit and observed 5 children with 1 staff. LPA Risher met with Daqari Hampton, Assistant.

On 04/18/2025, ESCCRO received a complaint regarding licensee does not ensure adequate care and supervision is provided to children, Licensee does not ensure reporting requirements are being followed, Licensee does not ensure a clean sanitary environment is provided to children in care, Licensee does not allow parents entry into the facility, Licensee does not ensure children are kept in dry clothing at all times and Licensee does not ensure assistants are in good health. Information was reported that there was an issue with care and supervision. Staff allowed children to share bottles while at the daycare. Staff left children in soiled diapers. Parents were not allowed to come inside of the home during drop off and pick up. Licensee did not report any incidents to parents. Staff come to work while they are sick.
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250418095009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NETTLES FAMILY CHILD CARE
FACILITY NUMBER: 197419228
VISIT DATE: 06/05/2025
NARRATIVE
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On 04/24/2025, LPA Risher conducted an interview with the Licensee and Staff. LPA requested a copy of the facility roster from licensee.

Staff stated the children always remain with them. Parents stated staff stay together with all the children in the same room.

Staff use an app to communicate with the parents. Staff provide updates throughout the day. Parents stated staff communicate via text message, on the app Brightwheel or with an incident report when something happens at the daycare.

Staff reported they place the children’s personal supplies in their cubbies to prevent the other children from accessing them. Staff reported bottles are labeled with the child’s name.

Staff reported parents come to the door to pick up and drop off the children. Parents are allowed to come inside of the home. Parents stated they are allowed to come inside of the home. Parents will drop off and pick up at the door.

Staff stated diapers are checked every 30 minutes. Parents provide the diapers and wipes to the daycare. Parents stated staff will notify them when diapers are changed or the children went to the bathroom on the app Brightwheel. Parents stated their children have not come home with soiled clothing. Staff will change the children’s clothing when needed.

Staff reported they will wear a mask if they become sick while at the daycare. Staff will wear the mask until the next employee comes to the daycare and the sick staff will go home. Parents stated they have observed staff with mask on but they can not say for sure it was because the staff was sick. Some parents stated they have not observed staff sick while at the daycare.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250418095009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NETTLES FAMILY CHILD CARE
FACILITY NUMBER: 197419228
VISIT DATE: 06/05/2025
NARRATIVE
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A full investigation was conducted which included observations and interviews. The information received did not reveal evidence that there was a Care & Supervision, Reporting Requirements, Personal Rights or Refusal of Entry into the Facility violations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. The staff maintain proper supervision of the children in care. Staff communicate with the parents regarding incidents via an app, phone calls or text messages. The children’s personal items are labeled and remain in their cubbies when the children are not using them. Parents are allowed to come inside of the daycare. Staff check diapers regularly and provide notifications to the parents via Brightwheel. Staff wear a mask if they become sick at the daycare and go home for the day once another staff arrives at the daycare.

Exit interview was conducted and report was provided to Daqari Hampton, Assistant. Appeal rights will be provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3