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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419295
Report Date: 03/23/2023
Date Signed: 03/23/2023 02:10:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2023 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230323133522
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERSFACILITY NUMBER:
197419295
ADMINISTRATOR:SERRANO, ANGIEFACILITY TYPE:
850
ADDRESS:23041 NEWHALL RANCH ROADTELEPHONE:
(661) 263-2655
CITY:SANTA CLARITASTATE: CAZIP CODE:
91350
CAPACITY:112CENSUS: 74DATE:
03/23/2023
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Angie SerranoTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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9
Allegation #1: Personal Rights- Staff inappropriately disciplined a daycare child
Allegation #2: Personal Rights- Staff did not assist a daycare child with hygiene needs
INVESTIGATION FINDINGS:
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On March 23, 2023 Licensing Program Analyst (LPA) Isabel Ortega conducted an investigation inspection to deliver complaint investigation findings. LPA met with facility Director, Angie Serrano who guided LPA on a tour of the facility including three classrooms. Upon arrival LPA observed a total of 74 children and 9 staff providing care and supervision.

During this investigation, LPA received pertinent documents related to this investigation, which included Facility Roster and other documentation related to the allegation including facility’s positive guidance and redirection policy. LPA interviewed the staff, parents and children and completed an observation at the facility. According to interviews conducted, observations completed, and documentation, there were no disclosures made regarding Staff inappropriately discipling a daycare child nor Staff not assisting daycare child with hygiene needs. Interviews and supporting documentation show changing/accident logs documented and time is noted by staff. Also, parents have access to sproutabout app which a parent may log in at any time and view the classroom, reports and communication is posted on the parent app.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20230323133522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419295
VISIT DATE: 03/23/2023
NARRATIVE
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 Child #1 was on the chair by the table with toys waiting for Parent due to flex early dismissal. According to interviews Child #1 was provided with a mat and rest time was offered. Two staff were in the classroom providing care and supervision when child#1 had an (potty)accident.

According to interviews Allegation of Personal Rights are deemed to be UNSUBSTANTIATED, a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegations occurred.

An exit interview was conducted, a copy of this report, a notice of site visit with appeal rights were provided to Director Angie Serrano.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2