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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419298
Report Date: 08/11/2026
Date Signed: 08/11/2026 01:52:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2026 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260810134215
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERSFACILITY NUMBER:
197419298
ADMINISTRATOR:DLUZAK, HAILEYFACILITY TYPE:
830
ADDRESS:17150 SOLEDAD CANYON ROADTELEPHONE:
(661) 252-3144
CITY:CANYON COUNTRYSTATE: CAZIP CODE:
91387
CAPACITY:28CENSUS: 15DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Ariane Aligo, DirectorTIME COMPLETED:
12:51 PM
ALLEGATION(S):
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Child sustained an injury due to staff neglect or physical abuse
INVESTIGATION FINDINGS:
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On Tuesday, August 11, 2026 Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards the above allegation and met with Interim Director Ariane Aligo who guided LPA Rivera on a tour of the facility. Upon arrival, LPA toured the facility and observed 7 infants with staff #2 and staff #3 and 7 toddlers with staff #4 and staff #5. LPA observed the facility to be within ratio and present staff fingerprinted cleared.

During the investigation, LPA conducted interviews with staff and observed Thursday, August 6, 2026, incident video. LPA observed staff #1 grab and lift up Child #1 (C1) from the left arm walked over to C1 cot and place down C1 on the cot. Staff #1 tossed C1 on the cot. C1 was taken to the hospital by parent and C1 did not require any medical attention nor injury stated.

Based on nterviews conducted, child did not requre medical attention nor iproof of C1 sustaining an injury therefore did not support nor confirm the above allegation. This agency has investigated the complaint alleging child sustained an injury due to staff neglect or physical abuse. At this time, it is
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20260810134215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419298
VISIT DATE: 08/11/2026
NARRATIVE
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determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

Exit interview was conducted with Interim Director Ariane Aligo and copies of appeals rights were provided. The signature on this form acknowledges receipt of these forms.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2026 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260810134215

FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERSFACILITY NUMBER:
197419298
ADMINISTRATOR:DLUZAK, HAILEYFACILITY TYPE:
830
ADDRESS:17150 SOLEDAD CANYON ROADTELEPHONE:
(661) 252-3144
CITY:CANYON COUNTRYSTATE:CAZIP CODE:
91387
CAPACITY:28CENSUS: 15DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Ariane Aligo, DirectorTIME COMPLETED:
12:51 PM
ALLEGATION(S):
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Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
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On Tuesday, August 11, 2026 Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards the above allegation and met with Interim Director Ariane Aligo who guided LPA Rivera on a tour of the facility. Upon arrival, LPA toured the facility and observed 7 infants with staff #2 and staff #3 and 7 toddlers with staff #4 and staff #5. LPA observed the facility to be within ratio and present staff fingerprinted cleared.

On Monday, August 10, 2026, at 6:10pm, Child #1 (C1) parent received the incident report. Per director, parent was not given and official report until the meeting. Parent was not given the incident report on the day parent was notified by phone Friday, August 7, 2026.

Based on LPA observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22 101212 (f) )The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.are being cited on the attached LIC9099D.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20260810134215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419298
VISIT DATE: 08/11/2026
NARRATIVE
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The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Interim Director Ariane Aligo,. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260810134215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTERS
FACILITY NUMBER: 197419298
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/25/2026
Section Cited
CCR
101212(f)
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Reporting Requirements-(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement is not met as evidenced by: Based on record review, and interviews the facility did not provide parent a i
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Report was given to parent on 8/10/26 after having a meeting. Director will provide parents a incident report the day of the incidents.
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ncident report on the day 8/7/26, parent was notified verbally which posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5