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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419361
Report Date: 10/24/2024
Date Signed: 10/24/2024 01:16:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2024 and conducted by Evaluator Tatiana Bickham
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240906113005
FACILITY NAME:GLUKHOVA FAMILY CHILD CAREFACILITY NUMBER:
197419361
ADMINISTRATOR:GLUKHOVA, OKSANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 399-8222
CITY:WINNETKASTATE: CAZIP CODE:
91306
CAPACITY:14CENSUS: 12DATE:
10/24/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Oksana GlukhovaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff spoke inappropriately to day care children.
Staff used highchair as a restraint device for day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tatiana Bickham and Dawn Dowling conducted an unannounced site visit on 10/24/2024 at 11:15 AM to this facility to deliver findings on the above-mentioned allegations .Upon arrival, LPAs met with Licensee, Oksana Glukhova and the Licensee's spouse and explained the purpose of the visit. There were twelve (12) children observed at the time of visit with two additional staff.

During the course of the investigation, interviews were conducted with the Licensee and staff. Copies of Children's roster were obtained and reviewed.

Per Reporting Party, staff spoke inappropriately to day care children and staff used highchair as a restraint device for day care child.

Page 1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20240906113005
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GLUKHOVA FAMILY CHILD CARE
FACILITY NUMBER: 197419361
VISIT DATE: 10/24/2024
NARRATIVE
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During the interview with the Licensee, the Licensee her staff does not yell at the children and she has not observed any staff speaking to the children inappropriately. Per Licensee interview they only use the high chairs for feeding the children and take them out when they are done. Per License they sit the children in the high chair who can not sit up properly when they do activities and remove the children after.

Per interview with Staff 1 (S1), S1 stated they do not yell at children in care. They use a firm tone but do not yell at the children. Per S1 highchairs are used for feeding, and they sometimes use the highchair during arts and crafts for children that can not sit up on their own.

Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children. Parents stated their children love attending the day-care.

LPAs informed Licensee high chairs can be used eating.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Licensee Oksana Glukhova and Appeals Rights provided.



Page 2.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2