197419383-5-12-2026-30-CC-KSTS-DUGSD9-20260527134644

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419383
Report Date: 05/12/2026
Date Signed: 05/12/2026 11:48:01 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Lisa Clayton

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260506105458

FACILITY NAME:	LWIN FAMILY CHILD CARE		FACILITY NUMBER:	197419383
ADMINISTRATOR:	LWIN, SHALLY		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 237-5822
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90066
CAPACITY:	14	CENSUS: 9	DATE:	05/12/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	SHALLY LWIN, LICENSEE		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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RATIO: Licensee operated beyond the terms of the license.

INVESTIGATION FINDINGS:

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On 05/12/2026, Licensing Program Analyst (LPA) Lisa Clayton arrived unannounced at the Lwin Family Child care home or the purpose of conducting a 10-day complaint investigation on the above-mentioned allegations, received by the El Segundo Child Care Regional Office (ESCCRO) on 05/06/2026. Upon arrival LPA met with Licensee Shally Lwin. LPA Clayton observed 9 children being supervised and cared for by Licensee and her fingerprint cleared husband/assistant.

During this visit, LPA toured the facility for a Health and Safety inspection, obtained a copy of the Child Care facility roster.

LPA Clayton discussed the allegations with Licensee Shally, who acknowledged that on May 6, 2026 she was supervising 9 children alone, as her husband/assistant had left the child care. Licensee acknowledges that when her husband/assistant left, there were 6 children in care, and 3 children arrived while he was gone.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20260506105458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LWIN FAMILY CHILD CARE	FACILITY NUMBER: 197419383
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/12/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/12/2026 Section Cited CCR 102416.5(b)(3)(c)(e)	1 2 3 4 5 6 7	(b) For a Small Family Child Care Home, the maximum number of children for whom care may be provided at any one time, including children under age 10 who reside at the licensee's home, shall be one of the following:…………(3) More than six and up to eight children, without an additional adult attendant,……..(c) The total licensed capacity for a Small Family Child Care Home shall not exceed eight children. (e) If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c).	1 2 3 4 5 6 7	Licensee will ensure that she is in compliance with Title 22 regulations regarding staffing ratios in a family child care home. She has hired another assistant (fingerprint cleared) scheduled to start May 22, 2026.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Licensees acknowledgement that she was providing care to 9 children in the absence of her assistant, which posed a potential Health and Safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20260506105458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LWIN FAMILY CHILD CARE	FACILITY NUMBER: 197419383
	VISIT DATE: 05/12/2026

NARRATIVE

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Based on licensees acknowledgement. the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, regulations 102416.5 (b)(3)(c) (e) is cited on the attached deficiencies page.

LPA Clayton informed licensee Shally that this report dated 05/12/2026 document(s) one (1) Type A citation(s) which shall be posted for 30 consecutive days as there was an immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Clayton informed the licensee Shally to provide a copy of this licensing report dated 05/12/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224) must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Licensee Shally Lwin. A copy of the report and Appeals Rights were reviewed and provided to Licensee. LPA Clayton posted a Notice of Site visit which is to remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

LIC9099 (FAS) - (06/04)

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