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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419433
Report Date: 04/17/2026
Date Signed: 04/17/2026 09:55:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260224084221
FACILITY NAME:BERNASCONI FAMILY CHILD CAREFACILITY NUMBER:
197419433
ADMINISTRATOR:BERNASCONI, LEIDY M.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 740-2980
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:14CENSUS: 4DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Natalie Lucero Cortez, Assistant TIME COMPLETED:
10:01 AM
ALLEGATION(S):
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Allegation:
Personal Rights: Staff handle daycare children in a rough manner.
Personal Rights: Staff yell at daycare children.
Personal Rights: Staff denied daycare child water.
Personal Rights: Staff had inappropriate interaction with daycare children.
INVESTIGATION FINDINGS:
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On 04/17/2026, Licensing Program Analysts (LPAs) Justeene Tamayo and Sara Rajapakse Montolla met with assistant Natalie Lucero Cortez for the purpose of delivering the findings for the above allegations. Upon arrival, LPA observed 1 infant and 3 preschool age children present, along with assistant #1-2.

The investigation consisted of interviews with children, parents, staff, licensee, and other complaint relevant parties. Allegation #1: Staff handle daycare children in a rough manner.No daycare children reported being handled roughly. Staff assistants stated they use redirection, speak with children to address behavior, and allow time for children to calm down when needed. If a child’s behavior continues, the licensee contacts the child’s parents to maintain open communication.

Please see LIC 9099-C for continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260224084221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: BERNASCONI FAMILY CHILD CARE
FACILITY NUMBER: 197419433
VISIT DATE: 04/17/2026
NARRATIVE
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Allegation #2: Staff yell at daycare children.
Interviews indicated that children have positive relationships with staff. Parents reported no concerns regarding staff behavior. Assistants and the licensee stated they use clapping to gain the children’s attention rather than yelling and that they interact with the children in a respectful manner.

Allegation #3: Staff denied daycare children water.
Findings show there is a designated area within the facility where children can access water. Children confirmed they are provided water by staff. While some children bring their own water bottles, the facility also supplies water. Assistants stated that a water jug and cups are available for children to use throughout the day as needed. Children also have access to water from the facility’s refrigerator.

Allegation #4: Staff had inappropriate interactions with daycare children.
Interviews with children revealed no disclosures or concerns regarding staff. Parents also reported no concerns about the facility or staff interactions.

Based on the information obtained, there is not enough evidence to substantiate the above allegations, therefore, the allegations are rendered Unsubstantiated at this time.

A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, and a copy of this report was read and provided to the facility on this date, along with a copy of appeal rights and Notice of Site Visit.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
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