197419488-8-7-2026-12-CC-LKIG-DX4SEC-20260819134830

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419488
Report Date: 08/07/2026
Date Signed: 08/07/2026 03:38:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Mayra Rivera

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260617161419

FACILITY NAME:	FLORES FAMILY CHILD CARE		FACILITY NUMBER:	197419488
ADMINISTRATOR:	FLORES, OLGA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 307-8007
CITY:	SYLMAR	STATE: CA	ZIP CODE:	91342
CAPACITY:	14	CENSUS: 8	DATE:	08/07/2026
		UNANNOUNCED	TIME BEGAN:	02:14 PM
MET WITH:	Olga Flores, Licensee		TIME COMPLETED:	02:48 PM

ALLEGATION(S):

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Licensee refused child entry to the home
Child left alone outside

INVESTIGATION FINDINGS:

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On Friday, August 7, 2026, Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards the above allegations and met with Licensee Olga Flores who guided LPA Rivera on a tour of the facility. Upon arrival, LPA toured the facility and observed 3 infants.2 preschoolers and 3 school-age. LPA observed the facility to be within ratio and present staff fingerprinted cleared.

During the investigation, child was not left alone outside, and licensee did not leave the premises. Licensee stepped away briefly to greet the therapist. During the time child #1 (C1) was receiving services, the licensee remained inside the home. On June 17, 2026, the outdoor temperature ranged from 81F to 82F. The outdoor patio is equipped with a pergola that provides shade, allowing services to be conducted outdoors in a shaded area. The licensee informed the therapist that the services needed to be conducted outside because additional children were occupying the indoor space, making the shaded patio the only available area. When C1 entry into the home licensee guided the child back to the patio to continue the

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260617161419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: FLORES FAMILY CHILD CARE	FACILITY NUMBER: 197419488
	VISIT DATE: 08/07/2026

NARRATIVE

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services and when licensee was informed that C1 wanted to go inside, licensee brought C1 inside the home and the services ended. C1 is not left outside the whole time C1 is in care. C1 and other children spend lots of time playing outside. Licensee provided evidence of the services beginning at 1:02 pm and ended at 1:49 pm.

Based on LPA observation and Interviews conducted, did not support nor confirm the above allegations. This agency has investigated the complaint alleging licensee refused child entry to the home and child left alone outside. At this time, it is determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with License Olga Flores and copies of appeals rights were provided. The signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026

LIC9099 (FAS) - (06/04)

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