197419522-1-17-2024-58-CC-RRAS-D49VJB-20240412162824

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419522
Report Date: 01/17/2024
Date Signed: 01/17/2024 02:58:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2023 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20231218085024

FACILITY NAME:	CREATIVE HANDS LEARNING ACADEMY		FACILITY NUMBER:	197419522
ADMINISTRATOR:	MADISON, NATASHA LORENE		FACILITY TYPE:	850
ADDRESS:	2320 W. MARTIN LUTHER KING		TELEPHONE:	(310) 462-6097
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90008
CAPACITY:	63	CENSUS: 53	DATE:	01/17/2024
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Director / Natasha Madison Staff / Leighann Ballton		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff handled daycare child in a rough manner.

Staff yelled at daycare children.

INVESTIGATION FINDINGS:

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On 1/17/24, at 12:15PM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced visit to this facility to deliver findings on the above-mentioned allegations of “Staff handled daycare child in a rough manner" and "Staff yelled at daycare children". Upon arrival, LPA met with Director / Natasha Madison, who guided LPA on a tour of the facility. There were 53 children with 7 staff observed present. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and copies of Children / Staff Rosters were obtained and reviewed.

Per Reporting Party, a staff member (name unknown) picked up a daycare child (name unknown) by both arms in a “rough manner” and placed the child in the chair behind her. Also, Reporting Party overheard a staff member (name unknown) yelling at a daycare child, telling them to “shut up”, “be quiet”, and “sit down”, in a harsh tone.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20231218085024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY	FACILITY NUMBER: 197419522
	VISIT DATE: 01/17/2024

NARRATIVE

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During the interview with the Director, the Director denied the allegations of Staff handling a daycare child in a rough manner and Staff yelling at daycare children. Per the Director, she has not seen any of her staff handle children in a rough manner or speak to them in an abusive manner/tone. That type of behavior is unacceptable and means for termination. Staff at the facility normally address concerns related to childrens behaviors respectfully and in the event that staff are not able to control the situation, staff will call the parent(s) and ask to have their child picked up from the program.

During interviews with staff, staff denied the allegations of handling a daycare child in a rough manner and yelling at daycare children. Staff also disclosed that staff have not seen other staff handle a daycare child in a rough manner or yell at daycare children.

Statements obtained from children were inconsistent and did not corroborate with the above mentioned allegations.

Parents interviewed did not present concerns related to the above mentioned allegations and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Natasha Madison and Leighann Ballton and Appeals Rights provided.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2024

LIC9099 (FAS) - (06/04)

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