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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419522
Report Date: 08/11/2025
Date Signed: 08/11/2025 02:40:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 58-CC-20250806122900
FACILITY NAME:CREATIVE HANDS LEARNING ACADEMYFACILITY NUMBER:
197419522
ADMINISTRATOR:MADISON, NATASHA LORENEFACILITY TYPE:
850
ADDRESS:2320 W. MARTIN LUTHER KINGTELEPHONE:
(310) 462-6097
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:63CENSUS: 37DATE:
08/11/2025
UNANNOUNCEDTIME BEGAN:
01:01 PM
MET WITH:Natasha Madison Facility Director TIME COMPLETED:
02:31 PM
ALLEGATION(S):
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Personal Rights: Staff yells at day care children
INVESTIGATION FINDINGS:
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On 8/11/2025 Licensing Program Analyst (LPA) Judy Laureano conducted an unannounced complaint investigation regarding the above allegation. LPA met with Natasha Madision Facility Director.

LPA toured the facility both indoors and outdoors and observed 37 children with 5 staff members providing care and supervision.

During the complaint investigation interview, it was revealed that S2 yelled at children in care. Director has removed staff from preschool program and will reviewed proper ways to interact with children as an added precautions with current preschool staff. LPA Laureano collected a signed declaration from director stating S2 is no longer employed at the facility. Facility was cited a Type A citation, please see LIC 809D.

Based on investigative interviews, there is a preponderance of evidence to prove the allegation of a personal rights violation is SUBSTANTIATED.

The facility was issued a Type A citation on 08/11/2025 for personal rights. (see LIC9099-D for details).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250806122900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY
FACILITY NUMBER: 197419522
VISIT DATE: 08/11/2025
NARRATIVE
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Per Title 22, Division 12, Chapter 3, of the California Code of Regulations and Health and Safety Code, A type A deficiency is cited.

LPA Judy Laureano informed licensee Natasha Madison that this report dated 08/11/2025 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Laureano informed the director Natasha Madison to provide a copy of this licensing report dated 8/11/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.

An exit interview was conducted, and a copy of this report and appeals rights was provided to Licensee Natasha Madison.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250806122900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY
FACILITY NUMBER: 197419522
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/11/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Director will conduct a staff meeting to review Personal Rights regulations and review training videos on personal rights. LPA will provide the link for the training. Director will submit an attendance sheet for the staff meeting to the LPA by 08/14/2025.
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This requirement was not met as evidenced by: During the complaint investigation interview, it was revealed that Staff 2 yelled at children in care.
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Director will complete and submit a signed declaration stating that S2 is no longer at the facility. Declaration was collected during the inspection.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3