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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419522
Report Date: 09/30/2025
Date Signed: 09/30/2025 09:44:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 58-CC-20250806122900
FACILITY NAME:CREATIVE HANDS LEARNING ACADEMYFACILITY NUMBER:
197419522
ADMINISTRATOR:MADISON, NATASHA LORENEFACILITY TYPE:
850
ADDRESS:2320 W. MARTIN LUTHER KINGTELEPHONE:
(310) 462-6097
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:63CENSUS: 28DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Natasha Madison TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Ratio:Staff did not ensure they were not out of ratio
INVESTIGATION FINDINGS:
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On 9/30/2025 Licensing Program Analysts (LPA) Judy Laureano and Brittany Lovest conducted an unannounced complaint investigation regarding the above allegation. LPAs were greeted by owner Natasha Madison.

LPAs toured the facility both indoors and outdoors and observed 28 children in care with 5 staff members providing care and supervision.

At approximately 1:38 pm LPA Laureano observed the two-year-old classroom with 17 sleeping preschoolers and two preschool children who were awake with one teacher providing care and supervision. Based on LPA Laureano's observation the above-mentioned allegation of staff did not ensure they were not out of ratio is substantiated. The preponderance of evidence standard has been met; therefore the above allegations are found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250806122900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY
FACILITY NUMBER: 197419522
VISIT DATE: 09/30/2025
NARRATIVE
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LPA Laureano informed facility representative Natasha Madison that this report dated 9/30/2025 documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Judy Laureano informed facility representative to provide a copy of this licensing report dated 9/30/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Upon receipt of this report, the facility director shall post the Notice of Site Visit. The Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required will result in an immediate $100 civil penalty.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250806122900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY
FACILITY NUMBER: 197419522
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/30/2025
Section Cited
CCR
101216.3(a)
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101216.3 (a) Teacher-Child Ratio, There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance....

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Director agrees to submit a staffing plan to LPA via email ensuring proper ratios are maintained. Director will disscuss staffing plan with all preschool staff and submit statement of understanding to LPA by 10/3/2025.
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This Requirement is not met as evidenced by: At approximately 1:38 pm LPA Laureano observed the two-year-old classroom with 17 sleeping preschoolers and two children who were awake with one teacher. Citations was corrected by the end of the visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
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