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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419522
Report Date: 10/27/2025
Date Signed: 10/27/2025 02:47:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Judy Laureano
COMPLAINT CONTROL NUMBER: 58-CC-20250806122900
FACILITY NAME:CREATIVE HANDS LEARNING ACADEMYFACILITY NUMBER:
197419522
ADMINISTRATOR:MADISON, NATASHA LORENEFACILITY TYPE:
850
ADDRESS:2320 W. MARTIN LUTHER KINGTELEPHONE:
(310) 462-6097
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:63CENSUS: 31DATE:
10/27/2025
UNANNOUNCEDTIME BEGAN:
12:28 PM
MET WITH:Natasha Madison TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Personal Rights: Staff pulled day care child’s hair
Personal Rights : Staff did not prevent a day care child from hitting another child
Personal Rights: Staff hit day care child
Personal Rights: Staff are not allowing day care children’s parent into the classrooms
Food Service: Staff are not providing adequate food service to day care children
Personal Rights: Staff are not ensuring day care children are secured in car seats.
Physical Plant: Staff are not ensuring there are enough restrooms for day care children
INVESTIGATION FINDINGS:
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On 10/27/2025 Licensing Program Analyst (LPA) Judy Laureano conducted an unannounced compliant investigation regarding above mentioned allegations. LPA was greeted by Director/Owner Natasha Madison.

LPA toured the facility both indoors and outdoors and observed 14 children and 2 staff member outside in the back outdoor yard and 17 sleeping preschoolers and 2 staff members providing care and supervision.

LPA completed multiple inspections, 8/11/2025 and 9/30/2025, and observed parent pick up and drop off, meal time and/lunch time, nap time and outdoor play.

On 08/11/2025 LPA requested the following: children's roster, staff roster, copy of menu, parent handbook and food vendor log. Any documents not available during the inspections, Director agrees to email LPA. Staff and children’s interviews were initiated. On 9/30/2025 LPA received and reviewed all additional documents requested

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250806122900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY
FACILITY NUMBER: 197419522
VISIT DATE: 10/27/2025
NARRATIVE
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On 10/27/2025 LPA completed interviews with all necessary parties.

Based on the investigative interviews completed with staff, parents and children, document review and LPA’s observation, NO information was disclosed that facility violated the personal rights of children or that staff is not providing adequate food services to day care children or that staff is not ensuring enough restrooms for day care children are available, therefore, the allegations are UNSUBSTANTIATED. Unsubstantiated, meaning although the allegations may have happened or are valid, the preponderance of the evidence standard has not been met.

Exit interview was conducted and a copy of the report was provided with a Notice of Site Visit to owner/director Natasha Madison.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Judy Laureano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2