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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419836
Report Date: 09/15/2021
Date Signed: 09/15/2021 01:17:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2021 and conducted by Evaluator Angelica Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210816101201
FACILITY NAME:LAUNCHING PAD, THEFACILITY NUMBER:
197419836
ADMINISTRATOR:WOOD, MARGARETFACILITY TYPE:
830
ADDRESS:3707 DOOLITTLE DRIVETELEPHONE:
(310) 536-0243
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90278
CAPACITY:72CENSUS: 36DATE:
09/15/2021
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Charity ParkerTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
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9
Facility is operating over ratio
INVESTIGATION FINDINGS:
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13
On 9/15/2021 at 11:40 AM Licensing Program Analyst (LPA) Angelica Ramirez arrived at The Launching Pad for the purpose of delivering findings of the complaint received in the El Segundo Regional Office (ESRO) on 8/16/2021. LPA wore a face mask and a health screening was conducted prior to entry into facility. Upon arrival LPA met with Director Charity Parker and Division Vice President Robin Ventimiglia. Director Parker guided LPA on a tour of the facility which houses a preschool, infant, and school-age license. LPA observed the following: B1 classroom with seven toddlers and two staff, B2 classroom with four toddlers and two staff, B3 classroom with seven toddlers and three staff, A1 classroom with seven infants and four staff, A2 classroom with eight infants and three staff, and A4 classroom with three toddlers and two staff.

During today's inspection, LPA conducted interviews with staff on site. Throughout the course of the investigation, LPA interviewed staff and obtained sign-in sheets and staff time cards for the last 30 days. LPA did not find sufficient evidence to prove this allegation happened. Based on information obtained, the allegation referenced above is Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Angelica Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20210816101201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCHING PAD, THE
FACILITY NUMBER: 197419836
VISIT DATE: 09/15/2021
NARRATIVE
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A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

The facility has experienced recent staff exclusions due to COVID-19 and have adjusted their daily hours from 7:20 AM to 6:30 PM to 8 AM to 5 PM effective 9/2/2021. The facility is actively hiring additional personnel due to COVID-19 concerns to ensure they have support staff readily available.

An exit interview was conducted with Director Charity Parker. This report was read and discussed with them and a copy will be provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Angelica Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2