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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197420084
Report Date: 07/26/2021
Date Signed: 07/26/2021 01:13:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2021 and conducted by Evaluator Lillian J Casillas
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210430121732
FACILITY NAME:SHIRAYURI YOUCHIENFACILITY NUMBER:
197420084
ADMINISTRATOR:AOYAMA, YOSHIOFACILITY TYPE:
850
ADDRESS:20706 S. NORMANDIE AVENUETELEPHONE:
(310) 715-1731
CITY:TORRANCESTATE: CAZIP CODE:
90502
CAPACITY:43CENSUS: DATE:
07/26/2021
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Tomi AoyamaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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1. Personal Rights: Staff yell at day care children
INVESTIGATION FINDINGS:
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On 7/26/2021 at 12:40 PM, Licensing Program Analyst (LPA) Lillian Casillas conducted an unnannounced complaint tele-visit regarding the allegation above. LPA met with James Aoyama, Substitute Teacher.

On 6/3/2021, LPAs Lillian Casillas and Jillinda Chandler conducted an unannounced follow up complaint investigation regarding the allegation above. LPAs met with Tomi Aoyama (Teacher), Yoshio Aoyoma (Director), and James Aoyama (Substitute Teacher). LPAs toured the inside and outside of the facility and reviewed the following documents: sign-in/sign-out sheet for 6/3/2021, personnel files, and children's files.

On 5/4/2021, LPA Lillian Casillas conducted an unannounced 10-day complaint tele-investigation due to the allegation above. LPA toured the facility via FaceTime with Tomi Aoyama and obtained the following documents: children's roster, staff roster, admission agreement, staff phone numbers, sign-in/sign-out sheets for 5/3/2021 and 5/4/2021, and staff schedule for 5/3/2021 and 5/4/2021.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20210430121732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SHIRAYURI YOUCHIEN
FACILITY NUMBER: 197420084
VISIT DATE: 07/26/2021
NARRATIVE
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Based on the investigation, which included interviews with relevant parties, the preponderance of evidence has been met. Therefore the above allegation is found to be SUBSTANTIATED. A Type A deficiency was cited during today's inspection (see LIC 9099-D for details).

Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report
documenting a type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive
days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this
report shall be provided to the parent/guardian of children currently enrolled by the next business day or
immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly
enrolled children for the next 12 months (1 year). The Acknowledgement of Receipt (LIC 9224 form must be
maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the
Acknowledgement of Receipt of Licensing Reports (LIC 9224).

An exit interview was conducted. A copy of this report was provided to James Aoyama and Director, Yoshio Aoyama, along with appeal rights. Director will reply to the email to confirm receipt of the report.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20210430121732
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SHIRAYURI YOUCHIEN
FACILITY NUMBER: 197420084
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/26/2021
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from...humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...This requirement was not met as evidenced by:
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Director agrees to hold two trainings for all directors/staff: 1) View Children's Personal Rights in Child Care video and provide a declaration acknowledging completion by 8/2/2021: https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/
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Based on evidence, the Director failed to ensure staff engages in a non-intimidating manner with children as staff yells and uses a loud tone/raised voices for disciplining, which poses an immediate health, safety or personal rights risk to children in care.
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2) Review Title 22 Personal Rights 101223 and submit the minutes and a signed statement that all in attendence understand and will comply with regluations by 10/1/2021. In addition, Director agrees to submit a revised parent handbook on discipline measures by 10/1/2021.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
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