197420121-10-30-2025-30-CC-MNEL-DNATL2-20251110134850

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197420121
Report Date: 10/30/2025
Date Signed: 10/30/2025 12:37:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Devon Carus

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20250814145352

FACILITY NAME:	BANCES AND LUQUE FAMILY CHILD CARE HOME		FACILITY NUMBER:	197420121
ADMINISTRATOR:	BANCES, M. AND LUQUE, C.		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 962-7866
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90731
CAPACITY:	14	CENSUS: 5	DATE:	10/30/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Maria Bances, Licensee		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

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Licensee does not prevent inappropriate behavior between children

Licensee does not ensure children are provided with adequate food

INVESTIGATION FINDINGS:

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On 10/30/2025, Licensing Program Analyst (LPA) Devon Carus conducted a complaint subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Maria Bances, Licensee. LPA explained the purpose of the inspection. LPA toured the facility and observed 5 children in care.

On 8/20/2025 at 9am, Licensing Program Analyst (LPA) Devon Carus conducted a complaint initial visit regarding the above-mentioned allegations. LPA met with Licensee Maria Bances. LPA explained the purpose of the inspection. LPA toured the facility indoors and outdoors, and observed 1 child in care. LPA Carus conducted an interview with one of the Licensees, and 1 staff. LPA requested a copy of the facility roster, and inspected all food storage areas in the home.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Devon Carus

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20250814145352

FACILITY NAME:	BANCES AND LUQUE FAMILY CHILD CARE HOME		FACILITY NUMBER:	197420121
ADMINISTRATOR:	BANCES, M. AND LUQUE, C.		FACILITY TYPE:	810
ADDRESS:	650 W. SANTA CRUZ STREET		TELEPHONE:	(310) 962-7866
CITY:	SAN PEDRO	STATE: CA	ZIP CODE:	90731
CAPACITY:	14	CENSUS: 5	DATE:	10/30/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Maria Bances, Licensee		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

1
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9

Licensee serves expired food to children in care

INVESTIGATION FINDINGS:

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 30-CC-20250814145352

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BANCES AND LUQUE FAMILY CHILD CARE HOME	FACILITY NUMBER: 197420121
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/30/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/06/2025 Section Cited CCR 102423(a)(2)	1 2 3 4 5 6 7	102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee... from the child's authorized representative. These rights include.. (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.	1 2 3 4 5 6 7	Licensee was informed that all food must be fresh and any expired food items must be discarded immediately. Licensee discarded all expired foods from refrigerator and pantry during visit. LIcensee agrees to submit a written plan for maintaining proper food storage to LPA via email by POC due date 11/06/2025.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: During the inspection, LPA observed 2 expired food products that were designated to be fed to children in care. This poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 30-CC-20250814145352

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BANCES AND LUQUE FAMILY CHILD CARE HOME	FACILITY NUMBER: 197420121
	VISIT DATE: 10/30/2025

NARRATIVE

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On 9/25/2025, 10/3/2025, 10/6/2025, and 10/24/2025 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews that included parents of children enrolled, as well as children enrolled at the day care.

During the inspection, LPA Carus observed 2 expired food products that the licensee indicated were going to be fed to the daycare children, and demonstrated intent to feed these items to daycare children. This poses/posed a potential health, safety or personal rights risk to persons in care. Licensee was informed that all food must be fresh and any food items expired must be discarded immediately. LPA Carus observed licensee discarding all expired foods from refrigerator, and pantry areas during visit.

Based on the evidence & information obtained during the investigation, which included interviews with relevant parties, & observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

1 Type-B violation was cited today.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 30-CC-20250814145352

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BANCES AND LUQUE FAMILY CHILD CARE HOME	FACILITY NUMBER: 197420121
	VISIT DATE: 10/30/2025

NARRATIVE

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On 9/25/2025, Licensing Program Analyst (LPA) Devon Carus conducted a subsequent complaint inspection regarding the above-mentioned allegation. LPA met with Celestino Luque, Licensee and Sarah Luque (daughter to licensees). LPA explained the purpose of the inspection. A census was taken, LPA observed 5 day care children in care. LPA Carus toured the facility, and conducted investigative interviews with 1 Staff and 4 Children.

On 10/3/2025, 10/6/2025, and 10/24/2025 Licensing Program Analyst (LPA) Devon Carus conducted additional interviews that included parents of children enrolled.

Based on observations, interviews and evidence received during the investigation, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Devon Carus
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

LIC9099 (FAS) - (06/04)

Page: 5 of 5