<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492895
Report Date: 09/14/2023
Date Signed: 09/14/2023 04:13:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2023 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230517121913
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
197492895
ADMINISTRATOR:GARCIA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(747) 264-0502
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:14CENSUS: 12DATE:
09/14/2023
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Maria TIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights:Provider locked day care child outside of the facility
Personal Rights:Provider uses inappropriately discipline practices with daycare children
Supervision:Provider did not appropriately supervise day care child
Personal Rights:Provider speaks inappropriately to day care children
Personal Rights:Provider handles day care children in a rough manner
Personal Rights:Provider hits day care children
Personal Rights:Provider retaliated against day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/14/2023, Licensing Program Analyst (LPA) Adrian Risher conducted a sunsequent complaint visit regarding the above-mentioned allegations to deliver findings LPA met with Maria Garcia, Licensee. LPA explained the purpose of the inspection. LPA observed 12 children in care with 1 assistant.

On 05/17/2023, ESRO received a complaint regarding provider locked day care child outside facility, provider uses inapporproate discipline, provider did not appropriately supervise daycare child, provider speaks inappropriately to daycare children, provider handles daycare children in a rough manner, provider hits day care children and provider retaliated against daycare child.


On 05/22/2023, LPA Risher conducted the initial visit and interviewed the Licensee and Assistant. LPA requested a copy of the facility roster from licensee.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20230517121913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 197492895
VISIT DATE: 09/14/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Licensee self admitted and additional interviews revealed a child in care was left outside unsupervised for a period of time adjacent to the neighbor's yard.This is a type A violation of care & supervision. The licensee will be assessed a civil penalty in the amount of $500.00

Information revealed that children in care were inappropriately spoken to, hit and handled in a rough manner. This is a type A violation of personal rights.

Upon receipt of this report, the Licensee shall post the Notice of Site Visit (LIC 9213) and any Licensing report documenting a type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement of Receipt (LIC 9224) form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224).

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20230517121913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 197492895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
09/21/2023
Section Cited
CCR
102417(a)
1
2
3
4
5
6
7
102417Operation of a Family Child Care Home (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times
This requirement was not met as evidenced by:Licensee did not ensure proper supervision of the children in care.
1
2
3
4
5
6
7
Licensee will create an action plan describing what will be done differently to ensure proper care and supervision is being provided at all times. Licensee will hold a meeting with staff and staff will sign a written declaration which includes the
8
9
10
11
12
13
14
A child was left outside of the gate of the home unsupervised for a period of time. This poses an immeditate risk to the children in care.
8
9
10
11
12
13
14
action plan. Staff will watch CCL videos on Care & Supervision which will be provided to Licensee by LPA. Written declaration are due by 09/21/2023
Request Denied
Type A
09/21/2023
Section Cited
CCR
102423(a)(4)
1
2
3
4
5
6
7
102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee... These rights include...:
(4) To be free from corporal or unusual punishment, infliction of pain, humiliation,
1
2
3
4
5
6
7
Licensee will create an action plan describing a discipline policy. Licensee will hold a meeting with staff and staff will sign a written declaration which includes the
8
9
10
11
12
13
14
 intimidation, ridicule..
This requirement was not met as evidenced by:Information revealed that children in care were inappropriately spoken to, hit and handled in a rough manner. This poses an immediate risk to the children in care.
8
9
10
11
12
13
14
action plan. Staff will watch CCL videos on Personal Rights which will be provided to Licensee by LPA. Written declaration are due by 09/21/2023
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20230517121913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 197492895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
09/21/2023
Section Cited
CCR
102423(a)(4)
1
2
3
4
5
6
7
102423 Personal Rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by.... These rights include, but are not limited to, the following:(4) To be free from corporal or unusual punishment,
1
2
3
4
5
6
7
Licensee will create an action plan describing a discipline policy. Licensee will hold a meeting with staff and staff will sign a written declaration which includes the
8
9
10
11
12
13
14
infliction of pain, humiliation, intimidation, ridicule....This requirement was not met as evidenced by: Information was revealed that children in care were hit with objects and spoken to inappropriately. This poses an immediate risk to children in care
8
9
10
11
12
13
14
action plan. Staff will watch CCL videos on Personal Rights which will be provided to Licensee by LPA. Written declaration are due by 09/21/2023
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4