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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492919
Report Date: 08/19/2026
Date Signed: 08/19/2026 12:55:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260706130105
FACILITY NAME:SANCHEZ FAMILY CHILD CAREFACILITY NUMBER:
197492919
ADMINISTRATOR:SANCHEZ, VERONICAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 381-0421
CITY:LOS ANGELESSTATE: CAZIP CODE:
90018
CAPACITY:14CENSUS: 3DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Veronica SanchezTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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-Child Sustained injuries due to staff neglect or physical abuse
INVESTIGATION FINDINGS:
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On 8/19/2027 at 9:45 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by assistant. LPA met with Veronica Sanchez, who guided analysts on a tour of the facility. There were 3 children present with 1 staff upon arrival, licensee arrived minutes later. Visit and report were reviewed in Spanish, Licensee's preferred language.

During the investigation LPAs obtained a copy of the facility roster, pictures of injuries, reviewed staff files and conducted interviews with children, staff and parents.
Based on the LPAs observations, interviews, and record review it was found that the licensee employees two assistants to care for the children in the morning and afternoon. Per staff and licensee, staff work regardless of the number of children attending to ensure supervision. Staff hours are part time with full time during the summer, ensuring licensee and 1 staff are always present.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 54-CC-20260706130105
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: SANCHEZ FAMILY CHILD CARE
FACILITY NUMBER: 197492919
VISIT DATE: 08/19/2026
NARRATIVE
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Pictures of the injuries were observed. Injuries observed by LPA were a bite mark on the back of Child 1 that is red, with broken skin and some bleeding, 2 scratches one on the shoulder and one on the back. The scratches are gradient pink to red. The scratches have no bleeding or swelling and are surface level. Interview with reporting party confirms that the bite mark appears to have been from a child and that the licensee did inform of the injuries. Staff 1 and licensee state that child 1 and child 2 were playing and Child 2 bit and scratched Child 1. Children were of similar age and after the incident children were not placed together. Parents interviewed stated that there are no concerns regarding the facility.

Based on interviews and record review there are sufficient staff available at the facility, children are paired with children of the same age, bite marks were confirmed by the reporting party to be from a child. Child 1’s scratches although source is not confirmed are minimal and are common injuries obtained at a day care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee Veronica Sanchez.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4