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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197492945
Report Date: 11/16/2021
Date Signed: 11/16/2021 12:28:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2021 and conducted by Evaluator Brigitte Tsutaoka
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20210924144150
FACILITY NAME:KIDS TOWN CHILDCARE CENTER, LLCFACILITY NUMBER:
197492945
ADMINISTRATOR:ANA GARCIAFACILITY TYPE:
840
ADDRESS:1825 WEST AVENUE J, SUITE 125TELEPHONE:
(661) 951-2070
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:45CENSUS: 1DATE:
11/16/2021
UNANNOUNCEDTIME BEGAN:
09:13 AM
MET WITH:Director Ana GarciaTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Allegation: Staff forgot to pick up child at his school as agreed.
INVESTIGATION FINDINGS:
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On November 16, 2021, at 9:13AM, Licensing Program Analyst (LPA) Brigitte Tsutaoka conducted an unannounced complaint inspection to deliver findings of the above allegation. LPA disclosed the purpose of inspection and was granted entry by Staff 1. Upon entry, LPA observed 1 child in care with Director and 1 staff on facility roster.

During the course of the investigation, LPA obtained facility records and interviewed staff, children, and parents. Based on interviews, Director was informed of the pick up for Child 1 at 10:45AM on 9/24/2021. Staff 1 was working a split shift and was not informed of the pick up until they were already out conducting pick ups at other schools. Director requested Staff 1 go pick up Child 1 from the school at approximately 2:00PM. The school notified the parent of Child 1 remaining at the school at 2:23PM. Child 1 was picked up from school approximately 15 minutes later.



Substantiated
Estimated Days of Completion: 53
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Brigitte Tsutaoka
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20210924144150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS TOWN CHILDCARE CENTER, LLC
FACILITY NUMBER: 197492945
VISIT DATE: 11/16/2021
NARRATIVE
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During the initial inspection, LPA observed a staff state they had forgotten to pick up a child due to working in another classroom, but was reminded and immediately left to pick up the day care child.

It was also disclosed the facility is late to do child pick ups, children would wait between 15 minutes to 30 minutes for the facility staff to arrive, and there have been instances when parents would need to conduct the pick ups themselves.

Based on interviews conducted and evidence obtained, the facility staff have forgotten to conduct pick ups from school, have been late to the schools to pick up the children, and children's authorized representatives have had to pick up children from school. The preponderance of evidence standard has been met, therefore the allegation is deemed substantiated.

California Code of Regulations Title 22 Division 12 Chapter 1 101223 Personal Rights Type B violation was cited. Please see LIC9099D for deficiency details.

Director was advised that the Notice of Site Visit must be posted at the entrance of the facility for a period of 30 days. A copy of this licensing report (LIC9099) must also be posted for 30 days. If these requirements are not met, civil penalties in the amount of $100 per violation will be assessed.

An exit interview was conducted, a copy of this Report, Appeal Rights, and Notice of Site Visit was provided to Director.
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Brigitte Tsutaoka
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20210924144150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS TOWN CHILDCARE CENTER, LLC
FACILITY NUMBER: 197492945
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/30/2021
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded...(2)... safe, healthful and comfortable accommodations. This requirement was not met as evidence by:
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Director agreed to submit a plan to the department no later than 11/30/21 detailing an efficent procedure to pick up children from school timely and communicate with parents/children's authorized representatives more effectively as not to miss pick ups.
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Based on observation, interview, and record review, facility staff forgot to pick up day care children from school, which poses a potential Health and Safety risk to children in care.
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Director has hired a designated driver who will be primary staff conducting pick ups from school.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Brigitte Tsutaoka
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3